Hey guys, this post might seem ridiculous to some people, but I need to admit one of my annoying quirks, and would appreciate knowing if anyone else thinks and feels the way I do about getting a new bag- the dreaded day when you feel like your prized possession is no longer looking brand new, and gasp, it's now 6 months old😱!
I can laugh at myself because I sound like a fool, but hear me out...
Six months ago I got the Neo Neverfull MM for Valentine's day, and this was my first LV purchase in ten years! My first bag was purchased in Paris on vacation, and it was time for a new one. When I knew I was getting a new bag, I could pick from several different options, but I always wanted the Neverfull, and so that was the one!
I fully admit to babying my bags, they truly are my favorite material possessions in life, and being that this was my first LV purchase in a decade, I have been extra meticulous with the care of my bag, so when I started to notice cracking on one of the leather side pulls, I was instantly mortified! I could immediately see how stiff the leather was when I first purchased this bag, so I waited for half a year, the bag to soften, and the patina to darken, and after that I felt like it was okay to finally adjust the side straps, but only to see that after one days use, it started to crack and warp. The strange part is, I pulled both sides up to a parallel level, but only one side of leather straps decided to misbehave.
I slept on this issue for about a week before deciding to take my Neverfull into the closest Louis Vuitton boutique to have a quality assessment done; they took pictures of the issue and told me it would take several days to hear back, but they actually contacted me while I was still at the mall and told me that they would not be able to replace the bag, only the leather strap.
It might sound extreme to ask for my bag to be replaced, but it's only six months old and I feel that for such a new bag I shouldn't be having problems so early on, and more so than that, putting a new leather strap on a bag that has darkened and softened so much in six months would look ridiculous, and hideous, for the sole reason that the new leather would be white and the rest of my bag would be much, much darker.
After I told them that I refuse this offer, they informed me all I could do is call customer service and extend my complaint, so I immediately did that. I explained everything just like I have here, and they requested the pictures from the store. After a few days I finally heard back from them yesterday, and the decision was made to not replace my bag, and only the leather strap
The customer service representative that I spoke to was actually extremely helpful, and very sweet. She really did try to fight for me on this issue, and she even agreed that in her opinion it's unacceptable for the bag to be having this issue after only being six months old. She confided to me that she is also a shopper and feels for me because if in was in my shoes, she would feel the same way and want her bag replaced, too.
I thanked her for being so sweet and gracious with me, and I told her that I would work on trying to get over this issue. She assured me that replacing the strap was always on an offer on the table, and even said that they could work on darkening the leather for me so that when it's replaced, it would be closer to the color of the rest of my bag's leather, though I would have to be without my bag for six weeks...
So now I am working on just getting over this issue, not letting it bother me, enjoying my bag, and hoping that other people in my shoes may have similar issues with their Neverfull, and that it is normal and still looks good It's silly I can't convince myself of this, and I feel like I need support, but truthfully it really does help considering how new my bag is! I will post pictures to give you a better idea of how bad the problem is and you all can let me know what you think and how you feel on this issue.
Please be gentle, I know that some people will truly think I'm a moron, or that I'm overreacting Maybe I am, but this bag is special to me and it is still so new, so I would like this nice feeling to last as long as possible; the feeling of getting a brand-new luxury bag and how great you feel carrying it, you don't want the sparkle to ware off. I decided not to have the strap replaced because it seems like it not worth it, and when I keep the straps completely down, the cracking is not as apparent...
Here is the other side which is in perfect condition:
Sent from my iPhone using PurseForum
I can laugh at myself because I sound like a fool, but hear me out...
Six months ago I got the Neo Neverfull MM for Valentine's day, and this was my first LV purchase in ten years! My first bag was purchased in Paris on vacation, and it was time for a new one. When I knew I was getting a new bag, I could pick from several different options, but I always wanted the Neverfull, and so that was the one!
I fully admit to babying my bags, they truly are my favorite material possessions in life, and being that this was my first LV purchase in a decade, I have been extra meticulous with the care of my bag, so when I started to notice cracking on one of the leather side pulls, I was instantly mortified! I could immediately see how stiff the leather was when I first purchased this bag, so I waited for half a year, the bag to soften, and the patina to darken, and after that I felt like it was okay to finally adjust the side straps, but only to see that after one days use, it started to crack and warp. The strange part is, I pulled both sides up to a parallel level, but only one side of leather straps decided to misbehave.
I slept on this issue for about a week before deciding to take my Neverfull into the closest Louis Vuitton boutique to have a quality assessment done; they took pictures of the issue and told me it would take several days to hear back, but they actually contacted me while I was still at the mall and told me that they would not be able to replace the bag, only the leather strap.
It might sound extreme to ask for my bag to be replaced, but it's only six months old and I feel that for such a new bag I shouldn't be having problems so early on, and more so than that, putting a new leather strap on a bag that has darkened and softened so much in six months would look ridiculous, and hideous, for the sole reason that the new leather would be white and the rest of my bag would be much, much darker.
After I told them that I refuse this offer, they informed me all I could do is call customer service and extend my complaint, so I immediately did that. I explained everything just like I have here, and they requested the pictures from the store. After a few days I finally heard back from them yesterday, and the decision was made to not replace my bag, and only the leather strap
The customer service representative that I spoke to was actually extremely helpful, and very sweet. She really did try to fight for me on this issue, and she even agreed that in her opinion it's unacceptable for the bag to be having this issue after only being six months old. She confided to me that she is also a shopper and feels for me because if in was in my shoes, she would feel the same way and want her bag replaced, too.
I thanked her for being so sweet and gracious with me, and I told her that I would work on trying to get over this issue. She assured me that replacing the strap was always on an offer on the table, and even said that they could work on darkening the leather for me so that when it's replaced, it would be closer to the color of the rest of my bag's leather, though I would have to be without my bag for six weeks...
So now I am working on just getting over this issue, not letting it bother me, enjoying my bag, and hoping that other people in my shoes may have similar issues with their Neverfull, and that it is normal and still looks good It's silly I can't convince myself of this, and I feel like I need support, but truthfully it really does help considering how new my bag is! I will post pictures to give you a better idea of how bad the problem is and you all can let me know what you think and how you feel on this issue.
Please be gentle, I know that some people will truly think I'm a moron, or that I'm overreacting Maybe I am, but this bag is special to me and it is still so new, so I would like this nice feeling to last as long as possible; the feeling of getting a brand-new luxury bag and how great you feel carrying it, you don't want the sparkle to ware off. I decided not to have the strap replaced because it seems like it not worth it, and when I keep the straps completely down, the cracking is not as apparent...
Here is the other side which is in perfect condition:
Sent from my iPhone using PurseForum
I hope this issue gets resolved. I'm still waiting to hear back about glazing/cracked leather issues on my zcp in pomme that was only lightly used for 
months. Hugs!
