Hi everyone
I recently bought a bag from eBay. I received the bag today and it reeks! It smells of 'toxic chemicals', the smell is sooo strong. I can't use this bag as it gives me a headache.
My question is, can I request a refund because of this? Will my argument stand with PayPal if the buyer says no to a refund?
I recently went through a similar situation. It was most unpleasant &
I gave the seller every opportunity to resolve this amicably.
I was told to let the bag "air out", put charcoal filter inside, put a
dryer sheet the lists goes on.
I finally opened a SNAD against the seller & paypal was very sensitive
to this & agreed I shouldn't have to do any of the above.
Finally after going back & forth several times, the seller finally agreed to
compensate me for a cleaning of the inside of the bag. It was done with
great success & it worked out .Of course I provided a receipt to the
seller so she could see the service done & the company I used said the
smell could be removed (mine was a smell from improper storage) which
does go away.
While smell is very subjective & am not doubting the smell that you are
sensitive to, can the interior of the bag be cleaned & would that be worth
it to you to do so? Also, if you woud consider the cleaning & the smell
still remains, the seller probably would not take the bag back because it
is not in its original condition. So you have some thinking to do...
Is the seller not being cooperative? Does she take returns?