I purchased an item from a seller who is very reputable through paypal. It was the first purchase I've ever made outside of ebay. She was really great and sent the pacakge out right away and was super responsive with my emails.
Usps attempted to deliver the item two weeks ago but I wasn't home. I called to schedule a pick up and when I went to the post office they didn't have it. They advised me that it might be out for re delivery. I went home waited and it never came. I called usps and they scheduled another re delivery. Same thing, never showed. I called usps and they opened a case. After two weeks and 3 cases I never heard back from them. I was in contact with the seller and she was calling and they were giving her the same story. At this point we were both frustrated. The post office said that if we didn't hear anything than a claim should be filed as the package was fully insured. She told me she would file the claim as soon as she was able to. I asked her for a refund and she told me she wasn't sure if she wanted to wait until she collected the insurance money to refund.
At this point I was panicking and I called paypal to ask them for advice. They said that if I waited until she collected the money it would be past the 45 days for my buyer protection. They said sellers usually refund the money once they realize an item has not been recieved. They suggested I file a claim. I did.
I thought that at this point I would be refunded by paypal. My seller would eventually get their insurance money back and everyone could move on from this. Well, I just got off the phone with paypal and they said that because usps tracking still says the package is available for pick up they will close the case in the buyers favor. I don't know what to do. She is filing a claim with usps for a lost item. Isn't that enough proof? Paypal told me to call usps and try and get them to change the status. Usps told me they don't do that. Anyone have any advice? I really can't believe what a nightmare this has been.
Usps attempted to deliver the item two weeks ago but I wasn't home. I called to schedule a pick up and when I went to the post office they didn't have it. They advised me that it might be out for re delivery. I went home waited and it never came. I called usps and they scheduled another re delivery. Same thing, never showed. I called usps and they opened a case. After two weeks and 3 cases I never heard back from them. I was in contact with the seller and she was calling and they were giving her the same story. At this point we were both frustrated. The post office said that if we didn't hear anything than a claim should be filed as the package was fully insured. She told me she would file the claim as soon as she was able to. I asked her for a refund and she told me she wasn't sure if she wanted to wait until she collected the insurance money to refund.
At this point I was panicking and I called paypal to ask them for advice. They said that if I waited until she collected the money it would be past the 45 days for my buyer protection. They said sellers usually refund the money once they realize an item has not been recieved. They suggested I file a claim. I did.
I thought that at this point I would be refunded by paypal. My seller would eventually get their insurance money back and everyone could move on from this. Well, I just got off the phone with paypal and they said that because usps tracking still says the package is available for pick up they will close the case in the buyers favor. I don't know what to do. She is filing a claim with usps for a lost item. Isn't that enough proof? Paypal told me to call usps and try and get them to change the status. Usps told me they don't do that. Anyone have any advice? I really can't believe what a nightmare this has been.