Thank you everyone for your inspiring stories! Unfortunately they wouldn't give me store credit, but they did send it out for a repair. The sa said that is their first course of action and if it happens again they'll re-evaluate. I was upset after I spent that much money, and only had the bag for a short time before it was damaged, I thought store credit wouldn't be a problem. I called the 800 number and was told that store credit isn't typically their first solution. Ok fine. The guy from 800 said he had never ever heard of a crack in a mahina. He said that very rarely, but every once in a while a purse is sent in for repair and once they see it they find that the purse was not made right, is deemed defective and un fixable. I wonder if this is my case because both the sa at the store and the 800 guy were very surprised by it. He also told me he was surprised I was not charged for the repair! I was already so upset so I'm glad they didn't even suggest that, I would have been so furious!
Thanks for all your kind words! Not entirely an unsuccessful day, just not what I had hoped.
I think you will get a phone call soon telling you it was a defect and offering you a store credit. I'm mean come on its only a few months old!!!Thank you everyone for your inspiring stories! Unfortunately they wouldn't give me store credit, but they did send it out for a repair. The sa said that is their first course of action and if it happens again they'll re-evaluate. I was upset after I spent that much money, and only had the bag for a short time before it was damaged, I thought store credit wouldn't be a problem. I called the 800 number and was told that store credit isn't typically their first solution. Ok fine. The guy from 800 said he had never ever heard of a crack in a mahina. He said that very rarely, but every once in a while a purse is sent in for repair and once they see it they find that the purse was not made right, is deemed defective and un fixable. I wonder if this is my case because both the sa at the store and the 800 guy were very surprised by it. He also told me he was surprised I was not charged for the repair! I was already so upset so I'm glad they didn't even suggest that, I would have been so furious!
Thanks for all your kind words! Not entirely an unsuccessful day, just not what I had hoped.
I agree with you completely! I expect to get the repaired purse back and then be going through this a few months down the road. I feel if they're willing to do all that, what is the difference to give store credit from the get go and be done with it. You should take yours in asap. When I bought a wallet, and when I initially bought this purse, they said if you notice any cracks/defects bring it in immediately. Good luck to you!!!!
Thank you!!! I soooo hope you're right. Another concern is another price increase. If this is all happening again a few months from now, my store credit won't get me as far! They over nighted it to the repair center, so hopefully I'll hear something soon
I bought preloved Mahina Solar, just found it actually has small crack on the glazing area. I love this bag because the leather is very soft and it is very comfy on my shoulder but this is just a bummer, it is hard to believe that they cannot replace the new one, I don't believe this is new to them, it is really just heart breaking, what is going on with LV's quality control? Please keep post to us, I would like to know if it is repairable or not too. It is truly a great leather bag.Thank you everyone for your inspiring stories! Unfortunately they wouldn't give me store credit, but they did send it out for a repair. The sa said that is their first course of action and if it happens again they'll re-evaluate. I was upset after I spent that much money, and only had the bag for a short time before it was damaged, I thought store credit wouldn't be a problem. I called the 800 number and was told that store credit isn't typically their first solution. Ok fine. The guy from 800 said he had never ever heard of a crack in a mahina. He said that very rarely, but every once in a while a purse is sent in for repair and once they see it they find that the purse was not made right, is deemed defective and un fixable. I wonder if this is my case because both the sa at the store and the 800 guy were very surprised by it. He also told me he was surprised I was not charged for the repair! I was already so upset so I'm glad they didn't even suggest that, I would have been so furious!
Thanks for all your kind words! Not entirely an unsuccessful day, just not what I had hoped.
