I listed my Helmour silver mini glitter 100 on eBay and a this buyer started contacting me mid May (let me call her "T" for now) asking for advice on sizing. She also asked to make sure she gets the shoes before 30th since it was her wedding. Our exchange went on for over a dozen times where I explained I am a US6.5 and the shoes are a 36.5 as listed. I also explained it gives me a slight heel slippage. I also gave her all my sizing info for all kinds of CLs I own.
I get a mail from her on the 13th saying she received them, but since there was only one red dust bag in the box, she doubts that my shoes were authentic. I said I would gladly post her another dust bag and have given her the link to our authentication thread, another contact for an authenticator and all my SAs info at Horatio, Madison, Chicago and Miami.
I had no worries because I know all my shoes are authentic although I was offended.
She then contacts me again on the 22nd well after a week receiving my shoes saying they do not fit her and then appealed to eBay saying the "item does not match the description" because the shoe size is off. She said, in our email exchange, that I said it would fit her, but I looked through all of our exchanges in chronological order and I never said so. All I said was it MIGHT fit her since the 36.5 gives me heel slippage and she is a size 7.
She is also claiming to eBay that I threw a fit when she mentioned about having only one dust bag when all I did say was I was happy to post one to her immediately.
I just find it odd that she is complaining about the shoes not fitting her well after a week of receiving them when she was fretting over being able to get her hands on before her wedding on the 30th. When I mentioned it, she said she could not find the time to try them on because her "boyfriend" was in the hospital. WAIT!!! IF SHE IS GETTING MARRIED ON THE 30TH, WOULDNT SHE BE CALLING HIM HER FIANCE???
I gave her so much information on sizing and she was the one who pulled the trigger. Therefore, I see that it is her full responsibility when it comes to sizing. I also gave her a massive discount for her wedding congratulating her where she never once said thank you.
My question is, does eBay rule that the shoes do "NOT MATCH THE DESCRIPTION" when a buyer ends up saying the shoes do not fit? In my listing, no returns accepted btw.
If eBay rules against me over sizing, how are we all to sell our shoes is beyond me.
If any of you ladies have any information, please kindly give me advice.
Thank you so much!!!
XOXO!!!
I get a mail from her on the 13th saying she received them, but since there was only one red dust bag in the box, she doubts that my shoes were authentic. I said I would gladly post her another dust bag and have given her the link to our authentication thread, another contact for an authenticator and all my SAs info at Horatio, Madison, Chicago and Miami.
I had no worries because I know all my shoes are authentic although I was offended.
She then contacts me again on the 22nd well after a week receiving my shoes saying they do not fit her and then appealed to eBay saying the "item does not match the description" because the shoe size is off. She said, in our email exchange, that I said it would fit her, but I looked through all of our exchanges in chronological order and I never said so. All I said was it MIGHT fit her since the 36.5 gives me heel slippage and she is a size 7.
She is also claiming to eBay that I threw a fit when she mentioned about having only one dust bag when all I did say was I was happy to post one to her immediately.
I just find it odd that she is complaining about the shoes not fitting her well after a week of receiving them when she was fretting over being able to get her hands on before her wedding on the 30th. When I mentioned it, she said she could not find the time to try them on because her "boyfriend" was in the hospital. WAIT!!! IF SHE IS GETTING MARRIED ON THE 30TH, WOULDNT SHE BE CALLING HIM HER FIANCE???
I gave her so much information on sizing and she was the one who pulled the trigger. Therefore, I see that it is her full responsibility when it comes to sizing. I also gave her a massive discount for her wedding congratulating her where she never once said thank you.
My question is, does eBay rule that the shoes do "NOT MATCH THE DESCRIPTION" when a buyer ends up saying the shoes do not fit? In my listing, no returns accepted btw.
If eBay rules against me over sizing, how are we all to sell our shoes is beyond me.
If any of you ladies have any information, please kindly give me advice.
Thank you so much!!!
XOXO!!!
