Hi there,
I would welcome anyone's advice here. I sold my Louis Vuitton Luco purse on ebay last week. The bag is a great bag, virtually unused. I'm moving and since I never use it, I figured I would sell it rather than keep it in storage any longer. ( The bag is posted here: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=170105455686&sspagename=ADME:B:RTQ:US:1 )
As you see in the post, I agreed to accept a return only in the case of an authenticy dispute. The seller has now sent me a couple emails complaining about a "sour odor" which I never noticed while owning, selling, or shipping the bag. Maybe there is an odor I didn't notice, but I kind of feel like this may be a case of buyers remorse which is precisely why I agreed to returns only in the case of authenticity. She's also sticking on this whole deal about finding the tags which even in the posting I said I may or may not have -- She seems to be a big seller on ebay and I suspect she may be wanting to flip the bag on her ebay store.
I'm really not sure what to do here. I agreed to her request to refund her $10 for the "odor" but I kind of want this deal to just squared away. I am about to leave for 3 months of vacation and dealing with some reluctant buyer is definitely not one of my priorities.
Any suggestions would be most appreciated.
I would welcome anyone's advice here. I sold my Louis Vuitton Luco purse on ebay last week. The bag is a great bag, virtually unused. I'm moving and since I never use it, I figured I would sell it rather than keep it in storage any longer. ( The bag is posted here: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=170105455686&sspagename=ADME:B:RTQ:US:1 )
As you see in the post, I agreed to accept a return only in the case of an authenticy dispute. The seller has now sent me a couple emails complaining about a "sour odor" which I never noticed while owning, selling, or shipping the bag. Maybe there is an odor I didn't notice, but I kind of feel like this may be a case of buyers remorse which is precisely why I agreed to returns only in the case of authenticity. She's also sticking on this whole deal about finding the tags which even in the posting I said I may or may not have -- She seems to be a big seller on ebay and I suspect she may be wanting to flip the bag on her ebay store.
I'm really not sure what to do here. I agreed to her request to refund her $10 for the "odor" but I kind of want this deal to just squared away. I am about to leave for 3 months of vacation and dealing with some reluctant buyer is definitely not one of my priorities.
Any suggestions would be most appreciated.