So I ordered a lovely Saint Laurent bag from Gilt last week. Paid and it shipped via UPS. There was an issue earlier in the week (UPS page stated "mechanical error") that delayed the delivery date to today from Monday, no issue though. My BF was home all day. No knock from UPS which is odd since you'd think they want a signature for such a high ticket item. Well I checked the tracking on my phone and it says it was delivered at 12:56pm and put on my porch; but low and behold it isn't there! I looked everywhere, checked with my neighbors, called UPS (who wouldn't help, they wouldn't even let me file a claim) and Gilt (who said they would file a claim after first telling me I had to wait 48 hours, but otherwise were vague about what would happen), and basically lost my marbles. Has anyone had this happen to them? I never have had this happen to a bag and I'm terrified it may have been stolen (though I don't know by who, I live in a generally nice area). All advice is appreciated, I'm totally crushed right now.
Oh no, Robyn! That's awful! You would think they're require a signature for a $1300 delivery but now that you mention it I don't think I've ever had to sign for a Gilt shipment.
It is always possible that it was stolen even in a nice area. My police department said there are mail theft rings that specifically follow around delivery drivers in nice neighborhoods for this purpose. You might want to call your PD and ask if they've had any other reports of mail theft in your area.
But that's why Gilt should require a signature. Also, I am a bit suspicious of UPS. The driver might have delivered it to the wrong address or swiped it him/herself.
The sender has to file for a claim but if the bag is showing as delivered UPS won't pay out. I would call UPS back and tell them to ask the driver to make sure the package was delivered to the right address.
I am not sure what Gilt will do. Hopefully right now they're breathing down UPS' neck to find your package.