Hello everyone, I'm hoping some of you more seasoned handbag sellers may give me some input on my case. I sold a Givenchy Antigona croc embossed shopper on Ebay on Friday. Monday morning I shipped the bag out via overnight shipping with insurance and signature confirmation. Once I got home I sent the buyer a message letting her know I shipped it. A few hours later she sent me a message asking what color the "Givenchy" was on the bag and if the bag was the large tote or the medium one. I thought it was odd that she didn't ask before buying and I also noticed she changed her Ebay user name.
Well last night I got another message from her stating she is returning the bag to me with no explanation or anything. I messaged her back asking why to which she replied "for one the seams are glued and coming apart, do I need to go on". I was in total shock as I bought this bag brand new from Neiman Marcus and never used it, I also went over it with a fine tooth comb before listing it and before shipping. Then a few minutes later I get a message from Ebay that she opened up a case and stated the bag is fake and she knows a real Givenchy.
Before shipping it I had my husband attach a tamper proof band around the handles with an ID number on it. I told her after I sent the bag that once she got it to look over the bag and if she's happy to remove the band. So of course last night I asked her if the band is still together and she said yes.
Now it could totally be buyers remorse and she just doesn't want the bag but all the horror stories of buyers switching bags have me worried, plus the fact that she is stating that the seams are coming apart is totally false. I attached the ebay page from the bag, if you can please take a look and give me some advise?
http://http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItemVersion&item=271421636613&view=all&tid=1275806517017
http://http://www.ebay.com/itm/271421636613?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649
Well last night I got another message from her stating she is returning the bag to me with no explanation or anything. I messaged her back asking why to which she replied "for one the seams are glued and coming apart, do I need to go on". I was in total shock as I bought this bag brand new from Neiman Marcus and never used it, I also went over it with a fine tooth comb before listing it and before shipping. Then a few minutes later I get a message from Ebay that she opened up a case and stated the bag is fake and she knows a real Givenchy.
Before shipping it I had my husband attach a tamper proof band around the handles with an ID number on it. I told her after I sent the bag that once she got it to look over the bag and if she's happy to remove the band. So of course last night I asked her if the band is still together and she said yes.
Now it could totally be buyers remorse and she just doesn't want the bag but all the horror stories of buyers switching bags have me worried, plus the fact that she is stating that the seams are coming apart is totally false. I attached the ebay page from the bag, if you can please take a look and give me some advise?
http://http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItemVersion&item=271421636613&view=all&tid=1275806517017
http://http://www.ebay.com/itm/271421636613?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1559.l2649
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