so, I love drawstring bags and went online to the coach website and saw that they still had the Madison pinnacle drawstring on the website. I called and ordered it immediately on Monday. I was told that I could call back on Tuesday to get an update. called back and was told that it was being processed and to call back Tuesday night. called back and was told the same thing. called this morning and was told that it would most likely ship today but to call back tonight and get an update. called back and was told that the bag that they were going to ship me was damaged and they don't know if they have anymore and that if they don't the order would be canceled. I was really PO'd. I mean, seriously, people do work in the warehouse. couldn't someone just check and see if they have another one?? so now I have a call into a manager and am waiting to see what he/she has to say. I LOVE drawstring bags and am really unhappy about this...this was the smaller sized one for 498.00 and everything about it was perfect. UGH!!!