Oh my goodess... help!!!
I had ordered a 3Lab cosmetic toner from skinstore.com last week, and took advantage of their sale on this product. It was about $40 including tax...such a good deal for this cosmetic line.
Tonight, I took this out of my makeup cabinet to use for the first time. As I removed the toner from the packaging, and I tried to twist open the lid, the lid was stuck and would not budge or open. I gave it a little more muscle to twist open the lid, and RIPPPPPP....the bottle tore open from the side oozing out the toner all over the box. I had to run to go get a dish bowl and pore the toner in a bowl.
I bought this from Skinstore and tried to contact their service department but they are closed for right now. I'm disappointed, shocked and nervous that I won't get a credit for a new one or my money back. It isn't skin store's fault, and really want to resolve this....
Has anyone had any experience like this? I hope skinstore will understand. I can't believe for such a high end product like 3lab, it would come in a flimsy plastic jar.
What do you think?
I had ordered a 3Lab cosmetic toner from skinstore.com last week, and took advantage of their sale on this product. It was about $40 including tax...such a good deal for this cosmetic line.
Tonight, I took this out of my makeup cabinet to use for the first time. As I removed the toner from the packaging, and I tried to twist open the lid, the lid was stuck and would not budge or open. I gave it a little more muscle to twist open the lid, and RIPPPPPP....the bottle tore open from the side oozing out the toner all over the box. I had to run to go get a dish bowl and pore the toner in a bowl.
I bought this from Skinstore and tried to contact their service department but they are closed for right now. I'm disappointed, shocked and nervous that I won't get a credit for a new one or my money back. It isn't skin store's fault, and really want to resolve this....
Has anyone had any experience like this? I hope skinstore will understand. I can't believe for such a high end product like 3lab, it would come in a flimsy plastic jar.
What do you think?
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