So I stopped in to do a Factory charge send. I wanted the Large City Saffiano Tote and finally found one last one in Michigan (every other location I called had none, and they checked their districts for me).
I have done charge sends in the past, and I've always gone to the Coach retail store in my mall and done it that way. Today, my usual SA wasn't there, and the girl who was there was so unbelievably rude to me.
First, she tried telling me multiple times, that there is no such thing as charge send and they have never done that for anyone. I finally had to tell her that Sara (my usual SA), has done it for me multiple times.
Then, she copped an attitude with me and went and helped 3 different customers and made me wait. So, I waited. I really want this bag and have been searching for it. Then she said they wouldn't have held it for me, which they did. She begrudgingly called them, finally filled out all the paperwork, and sent it over. She insisted they can't ship it to my house, and have to ship it to the store. I said fine, even though in the past I had it shipped to my house. Why am I paying $10? I requested she call me when it was all completed and she never did.
I called back a couple hours later, and found out they charged my card the full price plus tax and shipping. I said, this was an outlet purchase, so it should be the outlet price plus tax and shipping.
ullhair:ullhair:ullhair:ullhair:ullhair:
I have done charge sends in the past, and I've always gone to the Coach retail store in my mall and done it that way. Today, my usual SA wasn't there, and the girl who was there was so unbelievably rude to me.
First, she tried telling me multiple times, that there is no such thing as charge send and they have never done that for anyone. I finally had to tell her that Sara (my usual SA), has done it for me multiple times.
Then, she copped an attitude with me and went and helped 3 different customers and made me wait. So, I waited. I really want this bag and have been searching for it. Then she said they wouldn't have held it for me, which they did. She begrudgingly called them, finally filled out all the paperwork, and sent it over. She insisted they can't ship it to my house, and have to ship it to the store. I said fine, even though in the past I had it shipped to my house. Why am I paying $10? I requested she call me when it was all completed and she never did.
I called back a couple hours later, and found out they charged my card the full price plus tax and shipping. I said, this was an outlet purchase, so it should be the outlet price plus tax and shipping.
ullhair:ullhair:ullhair:ullhair:ullhair: