Hi....about a month ago I purchased a Large Astor Chain Tote. I am madly in love with this bag. However...I noticed that the links on the chain are not sealed completely. They appear to have never been soldered closed. This is concerning to me because if it coming apart after 1 month, how will this bag hold up over time???
When I contacted MK about this, I was wondering if this was a defect, or is this just how their bags are made? They asked for photos, which I sent. They then sent me an email saying to mail the bag back to the them for repair. If it cannot be repaired they will keep the bag and help me find a replacement. This was not acceptable to me because 1) I shouldn't have to pay to ship a brand new bag and 2) I don't want to risk loosing the bag that I love so much.
I then called customer service who immediately told me that is how the bags are made and it shouldn't come apart further over time. Apparently, the links are never sealed...they are just pressed together and not soldered.
Has anyone else had a similar experience? This is my first MK purchase. I am disappointed that the bag isn't better made, but I LOVE the look of this bag. I wonder if it is not made as well because the bag is MFF?
I know this is an older style....how have other Astor Totes held up?
I tried to post pics, but I had trouble...sorry!
TIA for any input.
When I contacted MK about this, I was wondering if this was a defect, or is this just how their bags are made? They asked for photos, which I sent. They then sent me an email saying to mail the bag back to the them for repair. If it cannot be repaired they will keep the bag and help me find a replacement. This was not acceptable to me because 1) I shouldn't have to pay to ship a brand new bag and 2) I don't want to risk loosing the bag that I love so much.
I then called customer service who immediately told me that is how the bags are made and it shouldn't come apart further over time. Apparently, the links are never sealed...they are just pressed together and not soldered.
Has anyone else had a similar experience? This is my first MK purchase. I am disappointed that the bag isn't better made, but I LOVE the look of this bag. I wonder if it is not made as well because the bag is MFF?
I know this is an older style....how have other Astor Totes held up?
I tried to post pics, but I had trouble...sorry!
TIA for any input.