Hello Dear TPFers,
Help needed!!! What should I do...?
I recently received a red epi zippy coin purse as a gift, it was purchased in a free standing store in the beginning of this year. And I found there is something inside the leather, there is always a bump when I touch it, which bothers me a lot..so I went to my local LV store in Saks which is the only LV store within 3 hours driving…
At first the SA refused to exchange or fix for me and saying “this is not a big deal, they won’t fix it”, “We don’t have the same item in stock now, you have to wait till we get one which is maybe 2 weeks later, may be longer, and I don’t even know whether they still make this; or you need to ship it to the store it was purchased and let them decide”, ”it already passed the 30 days exchange days”, I said the exchange days should not apply to defective items, and she was like “Why didn’t you notice the defect in 30 days?”, I had to explain to her again that this is a gift I didn’t receive it until recently and the defect is inside the leather, it took some time to show… Finally the other SA (this is a really small store that only has 2 SAs at the time I went) said they can order one from another store for me. I really appreciated and thought the problem was solved.
However, today when I went to pick up the new one, I was sooo disappointed… It looks like used and the epi leather looks flat (not sure whether this is the accurate word...) and even a little bit pale… But the SA refused to order another one for me and said “You can only exchange once, you take this or keep the old one, I am not going to order another one for you..”
What should I do to get a good one…? I don’t want the “new” one because it shows more wear and tear even than my old one.. I don’t want the old one either since it is defective… Please help…
Thank you very much in advance!!!
Help needed!!! What should I do...?
I recently received a red epi zippy coin purse as a gift, it was purchased in a free standing store in the beginning of this year. And I found there is something inside the leather, there is always a bump when I touch it, which bothers me a lot..so I went to my local LV store in Saks which is the only LV store within 3 hours driving…
At first the SA refused to exchange or fix for me and saying “this is not a big deal, they won’t fix it”, “We don’t have the same item in stock now, you have to wait till we get one which is maybe 2 weeks later, may be longer, and I don’t even know whether they still make this; or you need to ship it to the store it was purchased and let them decide”, ”it already passed the 30 days exchange days”, I said the exchange days should not apply to defective items, and she was like “Why didn’t you notice the defect in 30 days?”, I had to explain to her again that this is a gift I didn’t receive it until recently and the defect is inside the leather, it took some time to show… Finally the other SA (this is a really small store that only has 2 SAs at the time I went) said they can order one from another store for me. I really appreciated and thought the problem was solved.
However, today when I went to pick up the new one, I was sooo disappointed… It looks like used and the epi leather looks flat (not sure whether this is the accurate word...) and even a little bit pale… But the SA refused to order another one for me and said “You can only exchange once, you take this or keep the old one, I am not going to order another one for you..”
What should I do to get a good one…? I don’t want the “new” one because it shows more wear and tear even than my old one.. I don’t want the old one either since it is defective… Please help…
Thank you very much in advance!!!
