... at least not in Singapore. (Sorry, long rant post ahead)
Barely a month ago, I stepped into my local boutique to enquire the price of a few items: 1) Pegase porte-document bag for my mom's mother's day gift 2) pomme zippy wallet and 3) pomme agenda. I was told the Pegase was SGD1760, zippy SGD 800 and agenda SGD500. Good, I said. But I didn't buy it then because I wanted to make sure my mother actually wanted her bag, and I was considering my choices for zippy and agenda.
About a week or so ago, I went in again with fellow tPFers after our meetup and again I enquired about the zippy. This time, I was told it was SG 1090! I was incredulous that the price would suddenly increase within a span of about three weeks, because the last genericc LV price increase was last year, and our new increase in sales tax only takes effect in July. No reason to have a sudden increase, right?
Today, I stepped in again with my dad to get my mom's bag. We fully expected to pay SGD1760 but were told instead that the bag was SGD2060.
The SA himself said (while we were still contemplating purchase) that it was SGD1760 - I asked him for the price of the bag at least twice and both times the answer was the same. Just as I fill in my name on the sales invoice and he's about to ring up my purchase, he comes back and says "Sorry Ma'am, the price is actually $2060." And I'm like WHAT?! I tell him about the same thing in price differences that I've been hearing from different SAs within the store.
And this is the best part - he tells me that things like that do occur because 1)sometimes the price inside the computer system is wrong and 2)the SAs are new and they are unsure of the price.
So here's why I have decided to wash my hands off buying LV. I find it hard to believe that the computer system will tell different SAs different prices. If it's a glitch, you should have realized it on the day itself and tell me either to wait while the system connects back up so you can check the CORRECT price for me, instead of throwing up some random estimate. Secondly, I do not throw thousands of dollars on a good just to be given shoddy customer service. Surely with the profits LV makes they would think to provide ample and sufficient training for their SAs? And telling me one price and literally ten seconds later telling me another price that is 300$ more is ridiculous. I did not simply ask once, I asked twice. That should have been enough time for anyone to correct a mistake.
I've had it with LV and their customer service. I can take price increases - I understand costs and inflation increase so I'm cool with that. But you cannot have me go in the store, and tell me there's a price increase every other week or have varying prices between every other SA. It's ridiculous. Until LV brushes up their SA training and makes sure they are each adequately trained, I think I will be taking my money elsewhere. I think for the amount of money I'm parting with, I deserve to go away with a shopping experience that is good and happy instead of one that is lousy.
Barely a month ago, I stepped into my local boutique to enquire the price of a few items: 1) Pegase porte-document bag for my mom's mother's day gift 2) pomme zippy wallet and 3) pomme agenda. I was told the Pegase was SGD1760, zippy SGD 800 and agenda SGD500. Good, I said. But I didn't buy it then because I wanted to make sure my mother actually wanted her bag, and I was considering my choices for zippy and agenda.
About a week or so ago, I went in again with fellow tPFers after our meetup and again I enquired about the zippy. This time, I was told it was SG 1090! I was incredulous that the price would suddenly increase within a span of about three weeks, because the last genericc LV price increase was last year, and our new increase in sales tax only takes effect in July. No reason to have a sudden increase, right?
Today, I stepped in again with my dad to get my mom's bag. We fully expected to pay SGD1760 but were told instead that the bag was SGD2060.
The SA himself said (while we were still contemplating purchase) that it was SGD1760 - I asked him for the price of the bag at least twice and both times the answer was the same. Just as I fill in my name on the sales invoice and he's about to ring up my purchase, he comes back and says "Sorry Ma'am, the price is actually $2060." And I'm like WHAT?! I tell him about the same thing in price differences that I've been hearing from different SAs within the store. And this is the best part - he tells me that things like that do occur because 1)sometimes the price inside the computer system is wrong and 2)the SAs are new and they are unsure of the price.
So here's why I have decided to wash my hands off buying LV. I find it hard to believe that the computer system will tell different SAs different prices. If it's a glitch, you should have realized it on the day itself and tell me either to wait while the system connects back up so you can check the CORRECT price for me, instead of throwing up some random estimate. Secondly, I do not throw thousands of dollars on a good just to be given shoddy customer service. Surely with the profits LV makes they would think to provide ample and sufficient training for their SAs? And telling me one price and literally ten seconds later telling me another price that is 300$ more is ridiculous. I did not simply ask once, I asked twice. That should have been enough time for anyone to correct a mistake.
I've had it with LV and their customer service. I can take price increases - I understand costs and inflation increase so I'm cool with that. But you cannot have me go in the store, and tell me there's a price increase every other week or have varying prices between every other SA. It's ridiculous. Until LV brushes up their SA training and makes sure they are each adequately trained, I think I will be taking my money elsewhere. I think for the amount of money I'm parting with, I deserve to go away with a shopping experience that is good and happy instead of one that is lousy.
