I sold a pair of CL's in an off-ebay transaction. They had some definite flaws and I clearly pointed them out and I had 25 different photos of the shoes on the listing so the buyer could clearly see what they were getting. I have been selling on ebay for about 12 years now and am always extremely detailed with my listings.
An ebay member who said she was a TPF member messaged me and offered me a lower price because they did have flaws and as she put it, "needed some TLC at the shoe cobbler". I explained that my pricing on them was low already for this particular pair, because of the mentioned flaws but because she was a member here I felt safe with her and told her that I could give her a slightly lower price if she bought direct. She agreed and I shipped her item out which was delivered awhile ago.
She just opened a claim tonight for item not as described and is trying to make it sound like these shoes are in worse condition than I described which is not true at all. The item was final sale and I don't want to take a return on them at all. (I was selling them on consignment for another member here and I am sure she wants her sale).
I fear that Paypal will just allow her to return them anyway. It's clear she knows how to use the ebay/paypal system to force a claim. I am beyond frustrated that another member here would do this to me.
An ebay member who said she was a TPF member messaged me and offered me a lower price because they did have flaws and as she put it, "needed some TLC at the shoe cobbler". I explained that my pricing on them was low already for this particular pair, because of the mentioned flaws but because she was a member here I felt safe with her and told her that I could give her a slightly lower price if she bought direct. She agreed and I shipped her item out which was delivered awhile ago.
She just opened a claim tonight for item not as described and is trying to make it sound like these shoes are in worse condition than I described which is not true at all. The item was final sale and I don't want to take a return on them at all. (I was selling them on consignment for another member here and I am sure she wants her sale).
I fear that Paypal will just allow her to return them anyway. It's clear she knows how to use the ebay/paypal system to force a claim. I am beyond frustrated that another member here would do this to me.