Hi Everyone,
I wanted to share a small reveal & my experience buying preloved from Hautelook. I've had decent experiences in the past with Hautelook, and decided to pick up a preloved LV item back in January. It's my very first epi leather piece!
After a mix up on Hautelook's end printing an incorrect shipping address (they gave me a $10 credit for the "hassle"), the package was undeliverable and they told me it was getting returned to HL. However, they don't have an internal process available that could reship an item that gets returned to HL, so I would have to wait almost 6-8 weeks to get a refund. Anywho, I was able to track down the package 28 days after it was undeliverable at the local USPS before it was returned to HL (I was lucky- no thanks to HL!)
I was so excited to open the package today to see my new piece only to find that the box it came in had MOLD on it and the piece smells so awful! The condition looked good online and there wasn't any mention about the musty awul odor, I'm so disappointed!
I've included a few pics below. Since it's a smaller piece I had some trouble getting pics of the moldy/musty spots in the slit pockets. Does anyone have any advice on how to get rid of the smell? I'm going to leave it out of the box for now to see if it will "air out." Trying to stay positive, but wanted to WARN others about HL's LV items before purchasing!
*I also wanted to mention that I understand it's a vintage piece and won't be in perfect condition, but the odor and lack of details listed on HL's website is unacceptable. Trying not to regret this purchase.
I wanted to share a small reveal & my experience buying preloved from Hautelook. I've had decent experiences in the past with Hautelook, and decided to pick up a preloved LV item back in January. It's my very first epi leather piece!
After a mix up on Hautelook's end printing an incorrect shipping address (they gave me a $10 credit for the "hassle"), the package was undeliverable and they told me it was getting returned to HL. However, they don't have an internal process available that could reship an item that gets returned to HL, so I would have to wait almost 6-8 weeks to get a refund. Anywho, I was able to track down the package 28 days after it was undeliverable at the local USPS before it was returned to HL (I was lucky- no thanks to HL!)
I was so excited to open the package today to see my new piece only to find that the box it came in had MOLD on it and the piece smells so awful! The condition looked good online and there wasn't any mention about the musty awul odor, I'm so disappointed!
I've included a few pics below. Since it's a smaller piece I had some trouble getting pics of the moldy/musty spots in the slit pockets. Does anyone have any advice on how to get rid of the smell? I'm going to leave it out of the box for now to see if it will "air out." Trying to stay positive, but wanted to WARN others about HL's LV items before purchasing!
*I also wanted to mention that I understand it's a vintage piece and won't be in perfect condition, but the odor and lack of details listed on HL's website is unacceptable. Trying not to regret this purchase.
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