This may turn really long so I apologize in advance! I was returning from Miami, flying out of the Fort Lauderdale airport through Delta. I was traveling with 2 friends, but we were all on 2 separate reservations.
We got up to the ticket counter and one of my friends, Laura, found out her seat got moved for the 4th time on our Delta flight. She asked an associate if anything could be done, since she was upset that she kept getting separated from us the whole time traveling. The employee stated you aren't paying for a particular seat, just *A* seat on the airplane, and that Delta had the right to switch up seats. Laura explained that while she understood that, she had never been on an airline that switched seats this often. (I'm really not much of a flier so I wouldn't know.) The employee offered to give her a seat upgrade for free, normally they're about $40. Laura said while she appreciated the gesture, she was already upset, and being moved even further away from her friends wouldn't fix the issue.
At this point, Laura turned to and said she wasn't ever going to fly Delta ever again. The employee said she could give her a refund immediately and reached over the counter to take the boarding passes out of Laura's hand. Laura said asked that she doesn't try to snatch things out of her hand, the employee said she wasn't snatching. Whatever.
Laura says to me that this is f***ing ridiculous. The employee says "there are more important things to worry about. My sister died at 40 years old due to cancer." Laura said I don't appreciate your rude-ness. While I'm sorry about your sister, that has nothing to do with the situation and right now I'm worried about my seat. They bantered for a minute longer, the employee clearly getting more and more angry, when Laura said "you're f***ing crazy" and walked away.
Sigh. NOW, the employee jumped over the ticket counter, GRABBED my friends arm, saying I'm what? I'm what? I'm f***ing crazy?! I was so freaked out! Tons of other employees came over trying to calm her down, including a supervisor. Laura said she wanted security called as the employee didn't immediately let go of her arm, it was ignored. At one point, Laura put her hand about 2 inches away from the emp's face telling her to get away from her. The woman kept saying hit me hit me! instigating the whole situation. At this point the supervisor threatened to cancel Laura's flight, but we just walked away.
We get through security fine, and as we're approaching our gate and I see 2 police officer's there looking at us. I knew something wasn't good. They approached Laura confirming her identity and told her she wouldn't be flying Delta today and she had to leave. Laura asked to file a report or if they could look at the tapes, the officer said he couldn't do either of those as it was a civil matter. She ended up getting a different flight and got home safely but WOWZA.
The day after we got home Laura called the sheriff's office telling them what happened and they said the officer most definitely should've filed a report since she asked him to. The same officer we spoke to at the airport called her back saying they did indeed look at the tapes and they can see the employee jumping the counter but nothing else. Also, the employee is now saying Laura punched her in the nose...?!?
Is this not the craziest thing?? Has anyone else had experiences like this? I'm still in disbelief. Sorry for such a long post!
We got up to the ticket counter and one of my friends, Laura, found out her seat got moved for the 4th time on our Delta flight. She asked an associate if anything could be done, since she was upset that she kept getting separated from us the whole time traveling. The employee stated you aren't paying for a particular seat, just *A* seat on the airplane, and that Delta had the right to switch up seats. Laura explained that while she understood that, she had never been on an airline that switched seats this often. (I'm really not much of a flier so I wouldn't know.) The employee offered to give her a seat upgrade for free, normally they're about $40. Laura said while she appreciated the gesture, she was already upset, and being moved even further away from her friends wouldn't fix the issue.
At this point, Laura turned to and said she wasn't ever going to fly Delta ever again. The employee said she could give her a refund immediately and reached over the counter to take the boarding passes out of Laura's hand. Laura said asked that she doesn't try to snatch things out of her hand, the employee said she wasn't snatching. Whatever.
Laura says to me that this is f***ing ridiculous. The employee says "there are more important things to worry about. My sister died at 40 years old due to cancer." Laura said I don't appreciate your rude-ness. While I'm sorry about your sister, that has nothing to do with the situation and right now I'm worried about my seat. They bantered for a minute longer, the employee clearly getting more and more angry, when Laura said "you're f***ing crazy" and walked away.
Sigh. NOW, the employee jumped over the ticket counter, GRABBED my friends arm, saying I'm what? I'm what? I'm f***ing crazy?! I was so freaked out! Tons of other employees came over trying to calm her down, including a supervisor. Laura said she wanted security called as the employee didn't immediately let go of her arm, it was ignored. At one point, Laura put her hand about 2 inches away from the emp's face telling her to get away from her. The woman kept saying hit me hit me! instigating the whole situation. At this point the supervisor threatened to cancel Laura's flight, but we just walked away.
We get through security fine, and as we're approaching our gate and I see 2 police officer's there looking at us. I knew something wasn't good. They approached Laura confirming her identity and told her she wouldn't be flying Delta today and she had to leave. Laura asked to file a report or if they could look at the tapes, the officer said he couldn't do either of those as it was a civil matter. She ended up getting a different flight and got home safely but WOWZA.
The day after we got home Laura called the sheriff's office telling them what happened and they said the officer most definitely should've filed a report since she asked him to. The same officer we spoke to at the airport called her back saying they did indeed look at the tapes and they can see the employee jumping the counter but nothing else. Also, the employee is now saying Laura punched her in the nose...?!?
Is this not the craziest thing?? Has anyone else had experiences like this? I'm still in disbelief. Sorry for such a long post!