I just sold some beautiful cabinet pulls on Ebay. I had all the descriptions of the measurements and stated the distance between the bolt holes on my auction. A person sends me an email before my auction ends stating she needs them to fit holes 1/2 inch smaller (which they would not). So she wins my auction. I email her twice about how these are larger than what she wanted and I could cancel the auction versus sending out things that will not fit. No reply from her. I called Ebay to tell them I was having doubts with this transaction and that I posted all the correct information and feel it should not be my problem to accept a return if the buyer opens a case in the future since the person bought it with my correct size information and emails. I asked them what would happen if the person opened a case and their reply was "we would tell the person to return them to you and you would need to refund them". I asked the guy why They are allowing people to treat sellers like a department store and return for no reason or mistake on the sellers side. He then said sellers need to work things out with buyers. UGH.
In the end the buyer did reply and said the bigger bolt holes were not a problem since the furniture can be drilled to use them.
In the end the buyer did reply and said the bigger bolt holes were not a problem since the furniture can be drilled to use them.