I've purchased a bag that was significantly not as described and proceeded to open a case when the seller refused to take it back. Once the case was opened, the seller changed her mind and agreed for me to return the item for a full refund and chose that option through the case. I got a message from ebay to send the item back for a full refund and to send it by 2/24. This is all still at the work it out stage of the case and has not been escalated to customer support yet.
Fri 2/21 I sent out the package with USPS Priority Mail 2-DAY and purchased signature confirmation since the item was worth more than $250. I did not purchase insurance.
Tracking updates as shown:
2/21: Acceptance (CA)
2/21: Dispatched to Sort Facility (CA)
2/22: Processed at USPS Origin Sort Facility (CA)
2/22: Depart USPS Sort Facility (CA)
The expected delivery date is 2/24 which was yesterday. Today is 2/25 and so far tracking remained the same It did not even show that it had left CA and arrived to the seller's state yet.
I am worried that it may be lost or fell off the back of the mailman's truck at this point. I don't see how as it was a rather large box.
The case is showing awaiting seller's action and " Please wait for the item to be delivered to the seller." "Once your item is delivered, the seller will issue a refund within 3 days"
The case will automatically close on 3/22
When the seller sent me the package, it arrived to me in exactly 2 days. The seller did not buy insurance and did not even purchase signature confirmation. That shows her state is not that far away from mine.
I am not sure why it is taking so long for the package to arrive back to the seller. I did check the weather forecast where the seller is and it showed clear yesterday, and will rain today/tomorrow. Could the weather be the cause of delay?
I am so worried that the tracking will never update to Delivered/get the signature ect...
My fear is the seller will get her item back and the tracking just stopped there...
Would I be able to still get my refund from Ebay if that is the case??
Thank you for reading my lengthy post ...
Fri 2/21 I sent out the package with USPS Priority Mail 2-DAY and purchased signature confirmation since the item was worth more than $250. I did not purchase insurance.
Tracking updates as shown:
2/21: Acceptance (CA)
2/21: Dispatched to Sort Facility (CA)
2/22: Processed at USPS Origin Sort Facility (CA)
2/22: Depart USPS Sort Facility (CA)
The expected delivery date is 2/24 which was yesterday. Today is 2/25 and so far tracking remained the same It did not even show that it had left CA and arrived to the seller's state yet.
I am worried that it may be lost or fell off the back of the mailman's truck at this point. I don't see how as it was a rather large box.
The case is showing awaiting seller's action and " Please wait for the item to be delivered to the seller." "Once your item is delivered, the seller will issue a refund within 3 days"
The case will automatically close on 3/22
When the seller sent me the package, it arrived to me in exactly 2 days. The seller did not buy insurance and did not even purchase signature confirmation. That shows her state is not that far away from mine.
I am not sure why it is taking so long for the package to arrive back to the seller. I did check the weather forecast where the seller is and it showed clear yesterday, and will rain today/tomorrow. Could the weather be the cause of delay?
I am so worried that the tracking will never update to Delivered/get the signature ect...
My fear is the seller will get her item back and the tracking just stopped there...
Would I be able to still get my refund from Ebay if that is the case??
Thank you for reading my lengthy post ...