Thanks ladies! I went to LV they took pics etc sent to quality in San Fran and had the audacity to offer me a "free repair" with a 6week wait. I refused and spoke with a manager. I didn't want to repair my brand new purse... I ended up exchanging for the same bag, I'm probably gonna regret it in the long run, but I'm so in love with my DE neverfull with the beautiful red lining!!! But per the manager if it happens again I'll get a free repair, if it occurs again I'll be offered a credit or my money back.