I recently sold a Sully PM on eBay. I never zipped the bag because it is a bit rough to zip. The buyer wants to return because she says the zipper is very rough. What do I do. I also listed to ask any questions as all sales are final.
If it were me, Id accept the return, and relist it with an accurate description of the zipper problem. And its very possible to fix a rough zipper...
I recently sold a Sully PM on eBay. I never zipped the bag because it is a bit rough to zip. The buyer wants to return because she says the zipper is very rough. What do I do. I also listed to ask any questions as all sales are final.
I agree with the others. I'm glad everything worked out.I've accepted the return. I will fix the problem and re-list. Thank you all for your help!!
How is that possible?! On a SNAD claim they usually make the buyer return the item. Why would they give a full refund if you marked the bag as used and it had scuffs? I've only heard this happening when the buyer claims the item is fake. PayPal will tell them to destroy it and of course they don't and get a free bag. That really stinks!i would take it back. a few years ago, i had a buyer dispute my Amarante brentwood i sold. she claimed that it had too many "white scuffs" on it- even though i posted pics and stated that it had scuffs. what ended up happening was she got to keep the bag AND paypal/ebay refunded her money. yes, i was able to keep my money, but the untrustworthy buyer got a $1600 bag for free. i was furious.
Wow I had no idea! I'm totally going to try this. A couple of the LV items I've purchased had zippers that weren't as smooth as I had hoped. They do break in over time and become that luxurious zipper that I love LV for. At least mine have. But my most recent wallet has a zipper this tougher than I would like. Woohoo, thanks for the advice!The zipper on my Keepall was rough. I bought a cheapo wax candle and ran it along the zipper on each side. I had heard that it would work but was still shocked by how well it worked. It makes a bit of a mess but it's an easy clean up.
I'd accept the return if the rough zipper was not mentioned in the listing. You are supposed to list any imperfections and this does interfere with the function of the bag. You could offer the wax suggestion but for the sake of good feedback...I'd accept return, do the fix and re-list it.
How is that possible?! On a SNAD claim they usually make the buyer return the item. Why would they give a full refund if you marked the bag as used and it had scuffs? I've only heard this happening when the buyer claims the item is fake. PayPal will tell them to destroy it and of course they don't and get a free bag. That really stinks!
Totally worked. Amazing. I wish I had read the very next comment about using wax paper instead. Big mess, but very pumped on the results!The zipper on my Keepall was rough. I bought a cheapo wax candle and ran it along the zipper on each side. I had heard that it would work but was still shocked by how well it worked. It makes a bit of a mess but it's an easy clean up.
I'd accept the return if the rough zipper was not mentioned in the listing. You are supposed to list any imperfections and this does interfere with the function of the bag. You could offer the wax suggestion but for the sake of good feedback...I'd accept return, do the fix and re-list it.