Hi Ladies,
I need some help. I purchased a Bal weekender earlier in the month and I believe I have grounds for a SNAD. I have tried to work it out with the seller, but we cannot come to an agreement.
I have been searching for my HG a black weekender with pewter hardware for a very long time. This is a very difficult bag to find since it was only produced in 2003/2004 seasons. You can imagine my excitement when this baby popped up. The description stated that the top stud on the bag had been replaced. In the photos, the top stud is the original Bal stock stud so I figured that it must have fallen out and re-inserted. I asked the seller where the work was done and she said Art Bag in New York. This is a very reputable repair shop so I was satisfied. I also asked if there were any other defects (such as the corners, rips, stains, etc.) and the seller stated that all 4 corners were re-touched by Art Bag and the bag was in excellent condition. I was satisfied with this and ended up winning the bag.
When I got the bag, I noticed immediately that it was not the top stud that had been replaced, but the second from the bottom (there are four vertical studs on the handles). In the photos it was a bit difficult for me to ascertain that particular stud had been replaced with a non-stock stud until I received the bag and saw it in person. Now that I know, I can tell clearly in photos. The bag also came with sweat-pant elastic drawstrings for tassels for the main compartment and the tassels on the front zipper had been cut drastically. This made me very upset because these issues were not disclosed at all in the listing and the bag came with no extra tassels. Lastly, the dustbag that the bag came in is for a smaller model (the City style), so the bag has to be stuffed in there for storage.
I am annoyed because the integrity of the bag has been compromised by these issues. Unfortunately, Balenciaga does not provide repair services unless you can provide a receipt proving you bought it from the item from the boutique. This complicates things significantly because I will have to buy new tassels from the second hand market and I will have to search and find by some miracle an original pewter stud.
I contacted the seller two days after I received the bag to see if she would be willing to do a partial refund. I told her the issues I had with the bag and she disclosed that she sold it for a friend and she understood my concerns and asked how much I wanted for a partial refund. I did a lot of research trying to determine what it would cost to fix these issues and determined that $350 would be fair compensation. The seller said that her friend is only willing to refund $150 or a full return including shipping charges. I really want to keep the bag because it is so difficult to find and I have been looking for it for a long time, but she will only agree to half of what I am asking for.
I am wondering how opening a case will help or hurt me? Since she agreed to the full refund, am I screwed for any type of partial refund? I really want to be able to use the funds received from the partial to try and address some of the issues with the bag. However, how am I going to prove the reasonableness of my request? Do I need a third party? If so, I am out of luck because Bal won't do the repairs or provide an estimate. Should I just return the bag and forget it? I'm confused about what I should do. Any help would be appreciated. Thank you!
I need some help. I purchased a Bal weekender earlier in the month and I believe I have grounds for a SNAD. I have tried to work it out with the seller, but we cannot come to an agreement.
I have been searching for my HG a black weekender with pewter hardware for a very long time. This is a very difficult bag to find since it was only produced in 2003/2004 seasons. You can imagine my excitement when this baby popped up. The description stated that the top stud on the bag had been replaced. In the photos, the top stud is the original Bal stock stud so I figured that it must have fallen out and re-inserted. I asked the seller where the work was done and she said Art Bag in New York. This is a very reputable repair shop so I was satisfied. I also asked if there were any other defects (such as the corners, rips, stains, etc.) and the seller stated that all 4 corners were re-touched by Art Bag and the bag was in excellent condition. I was satisfied with this and ended up winning the bag.
When I got the bag, I noticed immediately that it was not the top stud that had been replaced, but the second from the bottom (there are four vertical studs on the handles). In the photos it was a bit difficult for me to ascertain that particular stud had been replaced with a non-stock stud until I received the bag and saw it in person. Now that I know, I can tell clearly in photos. The bag also came with sweat-pant elastic drawstrings for tassels for the main compartment and the tassels on the front zipper had been cut drastically. This made me very upset because these issues were not disclosed at all in the listing and the bag came with no extra tassels. Lastly, the dustbag that the bag came in is for a smaller model (the City style), so the bag has to be stuffed in there for storage.
I am annoyed because the integrity of the bag has been compromised by these issues. Unfortunately, Balenciaga does not provide repair services unless you can provide a receipt proving you bought it from the item from the boutique. This complicates things significantly because I will have to buy new tassels from the second hand market and I will have to search and find by some miracle an original pewter stud.
I contacted the seller two days after I received the bag to see if she would be willing to do a partial refund. I told her the issues I had with the bag and she disclosed that she sold it for a friend and she understood my concerns and asked how much I wanted for a partial refund. I did a lot of research trying to determine what it would cost to fix these issues and determined that $350 would be fair compensation. The seller said that her friend is only willing to refund $150 or a full return including shipping charges. I really want to keep the bag because it is so difficult to find and I have been looking for it for a long time, but she will only agree to half of what I am asking for.
I am wondering how opening a case will help or hurt me? Since she agreed to the full refund, am I screwed for any type of partial refund? I really want to be able to use the funds received from the partial to try and address some of the issues with the bag. However, how am I going to prove the reasonableness of my request? Do I need a third party? If so, I am out of luck because Bal won't do the repairs or provide an estimate. Should I just return the bag and forget it? I'm confused about what I should do. Any help would be appreciated. Thank you!