I sent an eBay order out about 2 weeks ago. Order shows delivered a few days later. Buyer claims they never received it. Item was $48. Would you credit back to avoid bad feedback? (they claim they checked with neigbors and postal person)
BTW, if your buyer files INR, you'll win when you submit the delivery confirmation number with date and time of delivery. Signature confirmation wouldn't have been necessary for this value of item.
Most of the items I've ever bought or sold no matter the price required a signature confirmation. Delivery confirmation isn't actually accurate and it's not saying the person got the package, just that it's delivered. It's nice to think that's how it works but unless the person actually has the package in their hands - "you're at fault". Signature confirmation evades this sort of problem in the first place. It's the sellers responsibility to make sure the package gets to the buyer no matter how insignificant the price may have been. If the buyer hasn't had any problems in the past and this is the first time they're filing INR, you may very well be out of your $$$
Although what you say is technically correct, d.c. is all that's needed for ebay and paypal seller protection for an item at the pricepoint of the OP's sale.
As for the seller being SOL if this is the buyer's first claim of non-receipt, you are wrong. Although the package may very well have been misdelivered or stolen, if d.c. shows delivery, the seller is protected.
Most of the items I've ever bought or sold no matter the price required a signature confirmation. Delivery confirmation isn't actually accurate and it's not saying the person got the package, just that it's delivered. It's nice to think that's how it works but unless the person actually has the package in their hands - "you're at fault". Signature confirmation evades this sort of problem in the first place. It's the sellers responsibility to make sure the package gets to the buyer no matter how insignificant the price may have been. If the buyer hasn't had any problems in the past and this is the first time they're filing INR, you may very well be out of your $$$
Maybe this hasn't happened to you, thank goodness for that - but eBay sides with the buyer in some cases like this. Once the post office lost my package and when i called up paypal, the only thing they could do was issue me a refund on the spot. I wouldn't have done that because its not fair to make the seller pay for the post offices f'ups but really 2.88 for signature confirmation in the future is much better than refunding 50 bucks knowing once theirs a signature it's out of your hands.
Signature Confirmation isn't required for seller protection of item not receive for transaction less than $250.
Required no, but it's recommended. Anyways OP, just wait it out a little. The item might pop up miraculously.
I just hope that I would never buy item for $48 or equivalent amount from a paranoid seller that required signature confirmation upon delivery. For $48, I certainly will not wait at home all day, or I also will be "too lazy" to go to the post office to pick it up.LOL.
I just hope that I would never buy item for $48 or equivalent amount from a paranoid seller that required signature confirmation upon delivery. For $48, I certainly will not wait at home all day, or I also will be "too lazy" to go to the post office to pick it up.LOL.
Agree. I would have many annoyed buyers if I used signature confirmation for lower priced items.
BTW - as of April, Ebay will require signature for $750 or more transactions.