Hi all. So I just received a message from a buyer who bought some jeans I was selling on eBay. The auction ended 01-11 and today, 2-23, she tells me she wants a refund because there are holes near the pocket area and that if I don't refund her by 5pm my time, she will open a claim...
I checked my listing, stupid me didn't put any pics of the "pocket area" (i remember these jeans having no holes though. They were in excellent condition) but in my listing I said they were preowned and had minor distressing on the jeans..
I've never encountered a buy who's contacted me a month later.. What if the jeans are more worn than the day I sold them? What should I do? Can she open a claim on me if I don't refund her? I haven't replied back to her yet so please help!
I checked my listing, stupid me didn't put any pics of the "pocket area" (i remember these jeans having no holes though. They were in excellent condition) but in my listing I said they were preowned and had minor distressing on the jeans..
I've never encountered a buy who's contacted me a month later.. What if the jeans are more worn than the day I sold them? What should I do? Can she open a claim on me if I don't refund her? I haven't replied back to her yet so please help!