Help! 2.55 problem!!!

FashionJunkie

FashionJunkie

Member
Dec 12, 2006
24
0
#1
At the end of October i bought my Chanel bag from the boutique. Some days ago a friend pointed out that there is something weird at the corner. I checked and indeed the white string looks like it was glued... I don't know how to describe it so here is a picture. Look at the part i circled... the stitching looks weird. Compare it to the rest of the bag. In real life it looks worse.
My problem is that because i didn't have the chance to use my bag a lot, i never saw that. And it has a 30 day return policy. What do i do?!!?! It is not the end of the world but for a 3500€ bag i don't want anything ruin the look of it. What do you think?

20130106210258.jpg
 
#3
FashionJunkie said:
At the end of October i bought my Chanel bag from the boutique. Some days ago a friend pointed out that there is something weird at the corner. I checked and indeed the white string looks like it was glued... I don't know how to describe it so here is a picture. Look at the part i circled... the stitching looks weird. Compare it to the rest of the bag. In real life it looks worse.
My problem is that because i didn't have the chance to use my bag a lot, i never saw that. And it has a 30 day return policy. What do i do?!!?! It is not the end of the world but for a 3500€ bag i don't want anything ruin the look of it. What do you think?

20130106210258.jpg
Click to expand...
I would take it back and have the SA look at it maybe she can swamp out bags.
 
#8
That does look bad, You still have the Receipt I would take it back and tell them you didn't notice it as you haven't used the bag. Because it is white, I would see what they have to say. Since you are not asking for a refund they might be able to swamp out the bag or fix it for you.
 
#9
I can't really tell from the picture, but you can try bringing it in with the receipt. If it's a defect they will cover it up to a year, and you're still within the warranty period.
 
#10
It looks like fine tears or cracks along the stitch lines- where the threads may have been stitched too deeply into the leather. I would definitely bring it to Chanel if I were you. GL!
 
#14
Do you guys have any consumer protection law in the US that would cover this? Here in Australia we have laws that mean if a product is defective or doesn't do what it's meant to, then legally it has to be replaced. This might be helpful?
 
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