No more price adjustments!

K

Kathi07

Member
Mar 31, 2012
166
0
#1
I just called Coach and they said they are no longer doing price adjustments.
I ordered from last Thurs FOS and the price on todays sale is less. When i called they said they changed their policy last week and are no longer giving price adjustments. What the heck! UPS hasn't even delivered yet.
Was anyone else told this?
 
#3
It clearly says on their counters all over the outlets that you have 14d for a PA. If they say no, I would refer them to their written policy by every register!

Sounds like another lawsuit waiting to happen. Their pricing policies are crazy (and illegal). Like the "Was $398, now $125" MFF bags that NEVER sold for the MSRP they list. False advertising is a biggie no no for retailers.
 
#5
kath00 said:
It clearly says on their counters all over the outlets that you have 14d for a PA. If they say no, I would refer them to their written policy by every register!

Sounds like another lawsuit waiting to happen. Their pricing policies are crazy (and illegal). Like the "Was $398, now $125" MFF bags that NEVER sold for the MSRP they list. False advertising is a biggie no no for retailers.
Click to expand...

You are correct, this is wrong at so many levels.
 
#6
Kathi07 said:
I just called Coach and they said they are no longer doing price adjustments.
I ordered from last Thurs FOS and the price on todays sale is less. When i called they said they changed their policy last week and are no longer giving price adjustments. What the heck! UPS hasn't even delivered yet.
Was anyone else told this?
Click to expand...
So return that item and buy off this weeks online sale .... ? :roflmfao:
 
#7
kath00 said:
It clearly says on their counters all over the outlets that you have 14d for a PA. If they say no, I would refer them to their written policy by every register!

Sounds like another lawsuit waiting to happen. Their pricing policies are crazy (and illegal). Like the "Was $398, now $125" MFF bags that NEVER sold for the MSRP they list. False advertising is a biggie no no for retailers.
Click to expand...

This actually made me leave the brand for quite awhile.

I still don't understand why they don't have a "C by Coach" Line or something like that only for the outlets. Ugh.
 
#8
kath00 said:
It clearly says on their counters all over the outlets that you have 14d for a PA. If they say no, I would refer them to their written policy by every register!

Sounds like another lawsuit waiting to happen. Their pricing policies are crazy (and illegal). Like the "Was $398, now $125" MFF bags that NEVER sold for the MSRP they list. False advertising is a biggie no no for retailers.
Click to expand...

"When i called they said they changed their policy last week"
Have you been in the store in the last week to see if that policy is still there ?
 
#13
Kathi07 said:
I just called Coach and they said they are no longer doing price adjustments.
I ordered from last Thurs FOS and the price on todays sale is less. When i called they said they changed their policy last week and are no longer giving price adjustments. What the heck! UPS hasn't even delivered yet.
Was anyone else told this?
Click to expand...

Try calling the customer service number, not the online sales number. Someone else was denied a PA also, but when they called customer service they gave them the PA.
 
#14
Bag Fetish said:
"When i called they said they changed their policy last week"
Have you been in the store in the last week to see if that policy is still there ?
Click to expand...

I was at my outlet Friday and they did PAs for me on 2 FOS bags that were so much more on line than at the outlet price. No hassles. I saw the little sign by each register too because I was preparing for an argument. But none happened. They could not have been nicer!
 
#15
kath00 said:
I was at my outlet Friday and they did PAs for me on 2 FOS bags that were so much more on line than at the outlet price. No hassles. I saw the little sign by each register too because I was preparing for an argument. But none happened. They could not have been nicer!
Click to expand...

Kath, a couple of questions if you don't mind.
Were the bags you brought in for the PA recent deletes and in stock at the outlet?
Were you within the 14 day period?

I ask because the outlets near me are refusing PAs from the FOS and I'm wondering how other CA stores are handling it.
Thanks
 
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