Long story I will try to shorten:
I bought and paid for two Ebay items on August 26th that were to be shipped to me from Sweden (I'm in the US). Total paid was $461. Seller shipped the items Registered Mail just a few days after I paid. The items sat at the post office in Sweden for a week. When I finally contacted the seller he said he had forgotten to enter his social security number on the paperwork and that the Swedish post had contacted him to come in and fix it. Upon fixing it the item left Sweden.
Tracking shows it entered the US and was processed in New York on August 6th. Since then the tracking has not updated. I contacted the seller and said since the item was sent registered mail can he see what has happened to it. I guess he's not a very experienced seller because his first reaction was that it's in the US now and there's really nothing he can do about it. 10 days later I opened a claim with Ebay (it's still a claim, I haven't upgraded it yet to a full on dispute), and the seller realized the lost package IS his problem because Ebay will give me my money back if I don't get it.
Our communication has been pleasant and be are working both sides of the shipping trying to see if USPS can find the package. But the bottom line is that it's almost 30 days since I paid and the last time anyone saw the item it was in New York. Maybe one day soon it will emerge from Customs or wherever it is. I'm just wondering how long I should wait to escalate this with Ebay if it doesn't show up. My luck is that the minute I'm refunded it will appear.
Any suggestions?
I bought and paid for two Ebay items on August 26th that were to be shipped to me from Sweden (I'm in the US). Total paid was $461. Seller shipped the items Registered Mail just a few days after I paid. The items sat at the post office in Sweden for a week. When I finally contacted the seller he said he had forgotten to enter his social security number on the paperwork and that the Swedish post had contacted him to come in and fix it. Upon fixing it the item left Sweden.
Tracking shows it entered the US and was processed in New York on August 6th. Since then the tracking has not updated. I contacted the seller and said since the item was sent registered mail can he see what has happened to it. I guess he's not a very experienced seller because his first reaction was that it's in the US now and there's really nothing he can do about it. 10 days later I opened a claim with Ebay (it's still a claim, I haven't upgraded it yet to a full on dispute), and the seller realized the lost package IS his problem because Ebay will give me my money back if I don't get it.
Our communication has been pleasant and be are working both sides of the shipping trying to see if USPS can find the package. But the bottom line is that it's almost 30 days since I paid and the last time anyone saw the item it was in New York. Maybe one day soon it will emerge from Customs or wherever it is. I'm just wondering how long I should wait to escalate this with Ebay if it doesn't show up. My luck is that the minute I'm refunded it will appear.
Any suggestions?