Hey everyone, I got a little situation when returning my silver CDC bracelet in the US.
I bought the bracelet in Paris back in July for my mom, but when she tried it on she thought it was too heavy for her and she didn't want it. The bracelet is never used and stored in its box since then. I brought it back to the US and thought I could return it in my local Hermes store for store credit for something else.
I went to the store yesterday and my SA said she had to ask the manager to check the bracelet, so I waited. But when she came back she said the store couldn't take it back because there were scratches on it! I was so upset at that time that I didn't even look at the scratches she was referring to. But when I got home and started to check the bracelet, I realized the scratches were not done by me or my mom! If anyone had seen a CDC bracelet, you will know that there is a circle ring that is hanging loosely on the bracelet, and that ring swing to either side, so when the ring touches the bracelet, it scratches a little bit since its made of silver. So those scratches are not made intentionally, it's just the nature of the bracelet (hope everyone understand what I mean).
I don't know what I should do now, should I go to my SA and explain this to her and see if she can do something? Because if I do not return it, it will be sitting in my home forever!
I bought the bracelet in Paris back in July for my mom, but when she tried it on she thought it was too heavy for her and she didn't want it. The bracelet is never used and stored in its box since then. I brought it back to the US and thought I could return it in my local Hermes store for store credit for something else.
I went to the store yesterday and my SA said she had to ask the manager to check the bracelet, so I waited. But when she came back she said the store couldn't take it back because there were scratches on it! I was so upset at that time that I didn't even look at the scratches she was referring to. But when I got home and started to check the bracelet, I realized the scratches were not done by me or my mom! If anyone had seen a CDC bracelet, you will know that there is a circle ring that is hanging loosely on the bracelet, and that ring swing to either side, so when the ring touches the bracelet, it scratches a little bit since its made of silver. So those scratches are not made intentionally, it's just the nature of the bracelet (hope everyone understand what I mean).
I don't know what I should do now, should I go to my SA and explain this to her and see if she can do something? Because if I do not return it, it will be sitting in my home forever!