Thanks Rox, I will email Rebecca tonight, she will know I have picked it up because she knew that yesterday it was an attempted delivery. I just can't believe it I really can't Not really sure what the marks are but the one to the left of the bag was instantly recognisable. Rebecca is going to think I'm the fussiest woman on the planet....Oooh hunny!......just seen this......that is very naughty of them - can you tell what sort of marks they are? are they "nicks" in the leather, or are they more like a spot where the colour has come out - but I can see why you must be upset about it - and all the more annoying when the leather is obv better than the last - but then you have new "issues" to deal with........it really doesn't look like their QC dept is particularly on the ball at the mo - and we're sadly hearing more and more stories like this...my first port of call would be a phone call tomorrow to Gillian, Beth or Rebecca (I have number if you need it)......xx