Ugh...what the heck!? I'm sooo bummed...
I sold shoes on eBay a couple of weeks ago and everything went very well. The transaction was quick and easy and there were NO problems. Well, I go on eBay today and I see that a negative has been left for me by this buyer but the details noted in the feedback are not regarding my item. She left feedback and a reply comment (it seems to make her feedback longer and more detailed) but the feedback/reply comment make reference to a designer bag and how she had to open a case with eBay and won a refund because the item she got was damaged and the seller was dishonest, etc.
After doing a little research, I realize that she accidenatlly left me this feedback by mistake because the only other item she won was a designer bag and that is the one she is talking about in her FB.
I send her a message and in a very brief and ULTRA polite manner I ask her to please check out the FB and perhaps remove it because I was the seller that actually sold her the shoes, not the bag she is making reference to. She get's back to me right away and tells me she will look into it, but then 15minutes later sends me an email that says the following (cut & paste from her otiginal message):
Hi again, okay I looked but can't find any button to remove this feedback! I don't think I can actually. I was fumming after having to deal with this seller and I JUST got refunded so I guess in my rage and frustation toward the seller I let my emotions get the best of me and I clicked away and didn't double check to see that it was in fact the wrong auction. SORRY! Honestly, I don't think people will care about one negative and if you call eBay and explain I'm sure they will be able to remove it as I can't. Sorry again for any inconvenience and I do like the shoes though!
So, I send her another ULTRA POLITE message and I tell her that the feedback can in fact be withdrawn and blah, blah, blah and she sends me the following message (cut & paste of original again):
Hi, I dont think so. I looked, honest. I'm sorry, I'm not blowing you off. It's just that this whole thing on eBay has me worn out and I can't deal with all of this right now. First a crappy bag and now mistaken feedback!? This is too much for me. For now I'm signing off eBay because I can't handle all this. I just don't have the patience or time. Really, it was an honest mistake. Sooooo sorry again and thanks for understanding.
Anyway, I am sooooooo pissed. She also dinged my stars so my ratings went down. What can I do? Have any of you had anything like this happen before? Should I even try to call eBay?
Please note, for the sake of some privacy I will not post her or my eBay IDs. I don't think she is a bad buyer, just that she won't even look into removing the feedback. I understand that she is perhaps fed up and worn out dealing with eBay but she hurt my reputation on eBay by accident! I know it's not the end of the world. I'm just bummed. Any suggestions?
Edit: They were not super high end shoes or anything like that but I would still have liked to have the correct FB for the right auction so buyers could see that I am a good seller.
I sold shoes on eBay a couple of weeks ago and everything went very well. The transaction was quick and easy and there were NO problems. Well, I go on eBay today and I see that a negative has been left for me by this buyer but the details noted in the feedback are not regarding my item. She left feedback and a reply comment (it seems to make her feedback longer and more detailed) but the feedback/reply comment make reference to a designer bag and how she had to open a case with eBay and won a refund because the item she got was damaged and the seller was dishonest, etc.
After doing a little research, I realize that she accidenatlly left me this feedback by mistake because the only other item she won was a designer bag and that is the one she is talking about in her FB.
I send her a message and in a very brief and ULTRA polite manner I ask her to please check out the FB and perhaps remove it because I was the seller that actually sold her the shoes, not the bag she is making reference to. She get's back to me right away and tells me she will look into it, but then 15minutes later sends me an email that says the following (cut & paste from her otiginal message):
Hi again, okay I looked but can't find any button to remove this feedback! I don't think I can actually. I was fumming after having to deal with this seller and I JUST got refunded so I guess in my rage and frustation toward the seller I let my emotions get the best of me and I clicked away and didn't double check to see that it was in fact the wrong auction. SORRY! Honestly, I don't think people will care about one negative and if you call eBay and explain I'm sure they will be able to remove it as I can't. Sorry again for any inconvenience and I do like the shoes though!
So, I send her another ULTRA POLITE message and I tell her that the feedback can in fact be withdrawn and blah, blah, blah and she sends me the following message (cut & paste of original again):
Hi, I dont think so. I looked, honest. I'm sorry, I'm not blowing you off. It's just that this whole thing on eBay has me worn out and I can't deal with all of this right now. First a crappy bag and now mistaken feedback!? This is too much for me. For now I'm signing off eBay because I can't handle all this. I just don't have the patience or time. Really, it was an honest mistake. Sooooo sorry again and thanks for understanding.
Anyway, I am sooooooo pissed. She also dinged my stars so my ratings went down. What can I do? Have any of you had anything like this happen before? Should I even try to call eBay?
Please note, for the sake of some privacy I will not post her or my eBay IDs. I don't think she is a bad buyer, just that she won't even look into removing the feedback. I understand that she is perhaps fed up and worn out dealing with eBay but she hurt my reputation on eBay by accident! I know it's not the end of the world. I'm just bummed. Any suggestions?
Edit: They were not super high end shoes or anything like that but I would still have liked to have the correct FB for the right auction so buyers could see that I am a good seller.
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