Hi, I was totally disappointed when I opened my gucci bag from ebay , there are several part of the bag with wrinke (don't know how to describe it), which was never described on the listing. The seller replied me, and saying that it is normal wear and tear.. but I told her that I have several bags with the same material.. I have never seen something like that.. but anyway, she is agreed for me to return it. However she only gives me her P.O. address..
so My questions are:
1. Can I just ship back with priority mail/shipping confirmation/insurance? Do I need to ship back with signature confirmation?
2. Should I ask her for home address? so that I can send usps with signature confirmation?
3. or would you guys recommend other service fedex or UPS?
4. Is it normal that they will refund me the shipping as well?
thanks for your help!!
so My questions are:
1. Can I just ship back with priority mail/shipping confirmation/insurance? Do I need to ship back with signature confirmation?
2. Should I ask her for home address? so that I can send usps with signature confirmation?
3. or would you guys recommend other service fedex or UPS?
4. Is it normal that they will refund me the shipping as well?
thanks for your help!!