Aw, you guys - so sweet -
OK, I'll do it - give me a day or so, let me get the photos together - I just found a mysterious folder on one of my backup drives that has every HH thing I've ever had, practically. Odd - .
Well now, take a gander at that. That's just a kick in the old pants, ain't it? I hadn't even used the zipper yet.
I would have fixed it already, but my husband moves things and they are never put back where I had them. Hence, my pliers are....somewhere. And I didn't feel like sweating my butt off in the shed while digging through his tools.
Well now, take a gander at that. That's just a kick in the old pants, ain't it? I hadn't even used the zipper yet.
Quick update -- or lack of one, to be more precise -- I still haven't heard back from Oana on my replacement bag. Strange because her response when I e-mailed about the damage was lightning-quick. It's been a week. I'll give it until Friday afternoon and try reaching her again. *Sigh*
fabae said:The only positive thing I can say is that it's an easy fix - slipping the zipper pull back on the zipper and tightening the jump ring. At least it wasn't a strap breaking or something!
Aw, geez. Another round, anyone? That sucks. I wouldn't even wait until Friday. I kept trying to be patient and "give it another day or 2," and it did no good. It's not like anyone was doing anything about it in the meantime. Contact them to the point of harrassment. No, not really, but you know what I mean. They DO have your bag and your money.
You're so right, fabae. I e-mailed again. No response. I tried chat but the HH site crashed my browser. Crazy busy week so no time for a phone call yet. Will do that soonest on Monday.