sarahoo said:That's awful!! The exact same thing happened to my smoke yesterday. I ordered via Luisa Via Roma, and they said it can take up to 45 days between contacting supplier and receiving the bag back repaired... Hopefully Proenza Schouler gets back to their retailers more quickly than their customers, heh...
I was a little shocked because it's not like I over-carry in the bag, I just had an ipad, makeup, and my planner when it broke!
Excuse my nails, I was so annoyed about the bag, I didn't realize my awful manicure got in the photo. Oops.
I'm wondering are there any patterns here of issues. Medium vs large? Year/season? Etc?
I can't believe it! Didn't you just get this not too long ago!?
It seems like PS1 has a lot of issues... hopefully the KAs are more durable because I own a SKA!!
^This sounds really good they stand behind their products, and I think we'll see improvements in the PS1:s in the future. I hope you get your beloved Birch PS1 back fast now.
UPDATE #2:
My order was confirmed with the ecommerce department and I was promptly sent a form to fill out and include with my bag. She said repairs can take up to 4-6 weeks, but there will be no charge for repair service as PS stand behind their handbags. She said to let her know if there's anything else I may need. I'm happy this will go back to the source to be fixed (which won't compromise the integrity of the bag in its original form), but I'm so sad to have to part with my Birch for a month!
^This sounds really good they stand behind their products, and I think we'll see improvements in the PS1:s in the future. I hope you get your beloved Birch PS1 back fast now.
I am SO glad that they got back to you right away and are going to fix the bag. Good to hear that they aren't giving you the run around.
I hope so! It would be dumb of them not to address the recent quality issues. If they see a drop in sales it might be because of all of the women on tPF complaining about quality! It definitely makes me want to only buy direct from PS or from Nordstrom so I can make sure any future bags will be fixed if there is a problem.
You're right. They do also stand behind the bags if they are purchased at retail stores like Barney's etc. They seem to take issue with a person that needs the repair, but can't produce an original receipt. The problem is, in this day and age, so many ladies buy and sell bags to other people online. Take Rebecca Minkoff for an example. Her products are less than half the price and her brand/company is well aware of how many Minkettes buy and sell bags online. They would never require the original receipt. Hell, sometimes people just aren't good at keeping up with their own receipts, period!!Micole, love your Birch. I'm really happy you got a quick response from PS and it can be fixed. One thing that concerns me (reading through the various issues the ladies have had) is the sense that PS stands by their product only if you purchased directly from PS. Which doesn't seem right.