I placed an order this morning and found they can emboss initials or even your whole name(up to 20 letters) OP- not sure why they misinformed you, maybe they misunderstood the request? Anyway, I noticed in the mens wallets and the credit card case section they offered personalization and then this morning I received a reply from Christine saying could also do the ladies wallet. After much thought I ordered a credit card case to use as a wallet when I carry a clutch.I just purchased a lovely pink Chanel camellia wallet in lambskin, full size for everyday use and I also have a french Chanel wallet in black I carry in my smaller flap/shoulder bags. I chose the black calf leather case, with pink lizard interior and I customized it with my initials and also added four rolled gold corners to the case. I'll post pics when it arrives! For now, this is a pic from the website of the one I ordered and I added a pic from another site just to show the difference of adding the rolled gold corners.