Thanks to a kind TPF'er who donated a PCE code to me, I called coach.com early today to order 2 bags (1 in stock online, the other style is available too but not in the color I want). The rep said the color I want will be available on Jan 29th. Since PCE ends on 1/22, I asked if I can order now so I can use PCE. She started looking into it and asking my name, billing address then PCE code.
After she typed it (I can hear her typing on the phone), she asked "Was this code sent to you?" I said "No, A friend gave it to me" She said "Sorry, I can't order this for you. The system will kick the code out because it wasn't being under the code recipient and her billing address". She then gave me 2 ideas (1) get my friend to buy it for me and pay her back or (2) call an FP store and order from them, see if they can override the code thing.
Now, is this true?? Or did I deal with an rep who was not fully knowledgeable on how to override something like this? Should I call again and see if I get a different rep? When I put the code in my mock shopping cart at coach.com the code was accepted so I don't buy the "can't use the code because you're not the original code recipient" Or maybe she really can't do it for something out of stock?? I only called CS because I wanted to pre-order the out of stock bag bag too.
Anyway I plan on calling the FP store when they open in ~ 1 hour. I hope I don't run into issues with ordering this other bag and using the code with them. The only reason I called CS is the nearest FP is 45 min drive and I'd rather my order arrive at my door rather than drive and pick up at FP.. but if that's how it's going to have to be, so be it! I will not be denied the 25% off!!
Thanks advance for your reply.
After she typed it (I can hear her typing on the phone), she asked "Was this code sent to you?" I said "No, A friend gave it to me" She said "Sorry, I can't order this for you. The system will kick the code out because it wasn't being under the code recipient and her billing address". She then gave me 2 ideas (1) get my friend to buy it for me and pay her back or (2) call an FP store and order from them, see if they can override the code thing.
Now, is this true?? Or did I deal with an rep who was not fully knowledgeable on how to override something like this? Should I call again and see if I get a different rep? When I put the code in my mock shopping cart at coach.com the code was accepted so I don't buy the "can't use the code because you're not the original code recipient" Or maybe she really can't do it for something out of stock?? I only called CS because I wanted to pre-order the out of stock bag bag too.
Anyway I plan on calling the FP store when they open in ~ 1 hour. I hope I don't run into issues with ordering this other bag and using the code with them. The only reason I called CS is the nearest FP is 45 min drive and I'd rather my order arrive at my door rather than drive and pick up at FP.. but if that's how it's going to have to be, so be it! I will not be denied the 25% off!!
Thanks advance for your reply.