From reading all the other horrible stories from here, I never thought once I would fall victim to fraud. I was totally wrong.
On 12/13, I had received an email from PP confirming payment for an Iphone 4s on fleabay. WTF?! I wasn't online all morning. I log into my PP account and surely enough the amount of $610 was subtracted from my PP account and bank that was linked. I immediately opened an unauthorized dispute then called a PP agent. The first person I spoke with told me to call my bank to stop the process. I called my bank and had someone put in a stop to the transfer but didn't guarantee it would be stopped. Luckily for me, the seller's ebay username was on my PP page so I contacted her to prevent her from shipping out the phone to that scammer in MA.
On 12/16, my case was suddenly closed and replaced with another case on the grounds of "bank inquiry". Thus I called PP to see why my case was closed and this dispute was open. One person explained to me because my bank had stopped the transfer thus it was double jeopardy and one had to close, but the new case was still in review as unauthorized dispute.
On 12/18, PP had closed that case without my knowledge or updates as to why they closed it and the hold on my funds was released to the seller of the Iphone. (I am sure PP also sent her email confirmation to give her "ok to ship.") I called PP where the first person was so rude to me I couldn't continue to speak to him anymore. So I hung up and called another which he then transferred me to the limitations department to explain what had happened with my two cases. He stated that my bank was at fault for sending them the wrong code which should have been R10 for unauthorized. So I called my bank right after I got off the phone with the limitations department and had someone look into the stopped transfer. He said the money never left my bank account in the first place so they didn't need to do anything more. Furthermore, he explained that PP had never contacted them about the case or sent in any code. There was no document in my account/file that stated otherwise.
Back to PP I go. I again explained my situation only to be transferred to someone else to explain my situation yet again. Finally, the last agent I spoke with said, "Paypal didn't fully investigate the claims." She reopened my claim and said I would be notified of any changes to the case. There was nothing else she could do and apologized for the misunderstanding.
Ugh never in my life had I have to make so many phone calls to PP in one week! I am so stressed out I am on the verge of tears. I had explained to several agents I spoke with that whoever is investigating my case is at fault for not doing his/her job. I am utterly frustrated and very emotional right now. I am calling tomorrow as well first thing in the morning even though they said they will have someone call me. I will fight this!
I thought I'd share my story because now I know this can happen to anyone. Thank you for reading my story. I am keeping my head up. And yes I will be filing a police report for fraud/theft, wherever this situation fits.
On 12/13, I had received an email from PP confirming payment for an Iphone 4s on fleabay. WTF?! I wasn't online all morning. I log into my PP account and surely enough the amount of $610 was subtracted from my PP account and bank that was linked. I immediately opened an unauthorized dispute then called a PP agent. The first person I spoke with told me to call my bank to stop the process. I called my bank and had someone put in a stop to the transfer but didn't guarantee it would be stopped. Luckily for me, the seller's ebay username was on my PP page so I contacted her to prevent her from shipping out the phone to that scammer in MA.
On 12/16, my case was suddenly closed and replaced with another case on the grounds of "bank inquiry". Thus I called PP to see why my case was closed and this dispute was open. One person explained to me because my bank had stopped the transfer thus it was double jeopardy and one had to close, but the new case was still in review as unauthorized dispute.
On 12/18, PP had closed that case without my knowledge or updates as to why they closed it and the hold on my funds was released to the seller of the Iphone. (I am sure PP also sent her email confirmation to give her "ok to ship.") I called PP where the first person was so rude to me I couldn't continue to speak to him anymore. So I hung up and called another which he then transferred me to the limitations department to explain what had happened with my two cases. He stated that my bank was at fault for sending them the wrong code which should have been R10 for unauthorized. So I called my bank right after I got off the phone with the limitations department and had someone look into the stopped transfer. He said the money never left my bank account in the first place so they didn't need to do anything more. Furthermore, he explained that PP had never contacted them about the case or sent in any code. There was no document in my account/file that stated otherwise.
Back to PP I go. I again explained my situation only to be transferred to someone else to explain my situation yet again. Finally, the last agent I spoke with said, "Paypal didn't fully investigate the claims." She reopened my claim and said I would be notified of any changes to the case. There was nothing else she could do and apologized for the misunderstanding.
Ugh never in my life had I have to make so many phone calls to PP in one week! I am so stressed out I am on the verge of tears. I had explained to several agents I spoke with that whoever is investigating my case is at fault for not doing his/her job. I am utterly frustrated and very emotional right now. I am calling tomorrow as well first thing in the morning even though they said they will have someone call me. I will fight this!
I thought I'd share my story because now I know this can happen to anyone. Thank you for reading my story. I am keeping my head up. And yes I will be filing a police report for fraud/theft, wherever this situation fits.
Good morning everyone!