Can someone please help?
I sold on ebay a Gucci Britt tote and matching wallet and the buyer thinks its fake because there is a seam at the top of the leather and she believes that Gucci bags do not have seams?!? As the bag is no longer in production and I can't find a photo to compare it to on the internet it is hard to convince her that the bag is real.
I bought the bag myself from a Gucci store so there is no doubt its the real thing - I even gave her the receipt.
She thinks I have swapped it with a fake.
What do we do in instances like this? She wanted to send it back for a refund but its the principle as the bag is not fake and I suspect she is using that as an excuse as she is not happy with the condition of the bag.
I told her to call the Gucci store too to confirm that I bought this bag from them but she is still convinced it is fake and that I have swapped it. She is happy to keep the matching wallet that I sold with the bag which further tells me that she is just using the Fake as an excuse. I have also told her to put it on the Purse Forum for authentication purposes but not sure that she will.
Thanks in advance, any advice would be appreciated.
I sold on ebay a Gucci Britt tote and matching wallet and the buyer thinks its fake because there is a seam at the top of the leather and she believes that Gucci bags do not have seams?!? As the bag is no longer in production and I can't find a photo to compare it to on the internet it is hard to convince her that the bag is real.
I bought the bag myself from a Gucci store so there is no doubt its the real thing - I even gave her the receipt.
She thinks I have swapped it with a fake.
What do we do in instances like this? She wanted to send it back for a refund but its the principle as the bag is not fake and I suspect she is using that as an excuse as she is not happy with the condition of the bag.
I told her to call the Gucci store too to confirm that I bought this bag from them but she is still convinced it is fake and that I have swapped it. She is happy to keep the matching wallet that I sold with the bag which further tells me that she is just using the Fake as an excuse. I have also told her to put it on the Purse Forum for authentication purposes but not sure that she will.
Thanks in advance, any advice would be appreciated.