Just looking to see if anyone can help me out with any information;
I shipped a package to Greece from Canada on the 14th of Oct. It was shipped internation surface shipping for $8.95 as it was only worth $80 and to ship it with tracking and confirmation was almost $63. They said it would take 4-6 weeks.
Were on week 5 now and as I'm sure you can guess my buyer is emailing me about not receiving it yet, I understand she has a 45 day window but I did say up front 4-6 weeks NOT including customs time and not taking into account that i have no idea what the mail system is currently like in Greece with the turmoil going on there.
My question is if the buyer opens a case what do I do? It will show that I paid for shipping via paypal and sent out right away (within my 2 day handling time) is that enough? If the buyer opens a INR claim and wins then recieves there package are they obligated to reverse the claim (which realistically speaking I don't forsee any one doing but maybe there is an honest person out there).
I have to wait 75 days with canada post for opening a INR claim which is the end of December.
Anyone ever deal with this kind of situation before? thanks in advance
I shipped a package to Greece from Canada on the 14th of Oct. It was shipped internation surface shipping for $8.95 as it was only worth $80 and to ship it with tracking and confirmation was almost $63. They said it would take 4-6 weeks.
Were on week 5 now and as I'm sure you can guess my buyer is emailing me about not receiving it yet, I understand she has a 45 day window but I did say up front 4-6 weeks NOT including customs time and not taking into account that i have no idea what the mail system is currently like in Greece with the turmoil going on there.
My question is if the buyer opens a case what do I do? It will show that I paid for shipping via paypal and sent out right away (within my 2 day handling time) is that enough? If the buyer opens a INR claim and wins then recieves there package are they obligated to reverse the claim (which realistically speaking I don't forsee any one doing but maybe there is an honest person out there).
I have to wait 75 days with canada post for opening a INR claim which is the end of December.
Anyone ever deal with this kind of situation before? thanks in advance