Purchased no more than two years ago my bag is not looking well. It's been like this for at least a year of minimal use. The color has faded (black) and the edges are worn and ripped. I seriously don't use this bag often and I am so not happy how it's worn. I purchased it at Saks. Now Saks does not carry them, as Bal took their line out, from what I was told, so I contacted Balenciaga in NY (since I live here) and they said to send them the bag and they will quote me for this repair. Has anyone gone this route? And if you could tell me, what else can I do? I would really like to tell Bal that their bags absolutely don't wear well, as my officier is on its way out too.