In fact I'm pretty disappointed...
Here's an email I sent Paris 233:
Good evening,
I purchased a St. Louis GM in Black/Gold this past February at the Paris 233 store and have been using it on and off for the past couple of months. Today I've noticed that the sealant on one of the handles has been compromised (on both sides) and appears to be splitting. I would like to have my bag repaired, but I am based in Sydney Australia, and am unable to physically visit a Goyard boutique. Firstly, how should I proceed to get a repair? And since the bag is only months old, is it covered by any manufacture warranty?
I've attached a photo of the issue. Please note that the cracking has appeared on both edges of the handle.
Kind regards,
Note that it was booked on the 31st of January, picked up on the 2nd or 3rd, and only started being used about a week later....
Here's a reply that Goyard sent me:
Dear Sir,
We thank you for your message and for your trust in Goyard.
After a careful exam of the picture attached to your message, the cracks that appears at the base of our Saint Louis tote bag handles seems rather normal ; indeed, these handles, carrying the weight of the whole bag, are naturally stretching out due to the normal use of the bag. When this occurs, the beeswax natural coating of these handles, hand-applied, can stretch out as well and present some of the minor crackles viewable on your picture
The handles can of course be changed, though these crackles do not have any impact on your bag durability they are definitively more ; however, we recommend you to consider this change, proposed at the price of 150 , after a longer use of your bag.
Hoping this answers to your concern, we remain with pleasure at your disposal for any question you may have.
Yours sincerely,
---
It's not just the splitting at the base of the handle around the stitch (that I can deal with), there's a whole fracking hole in the handles sealant! I can see inside the bleeping handle! I still love my St. Louis, but I'm severely disappointed by Goyard's after-sale services... I should've asked them about their warranty/repairs services before I paid for it.
Here's an email I sent Paris 233:
Good evening,
I purchased a St. Louis GM in Black/Gold this past February at the Paris 233 store and have been using it on and off for the past couple of months. Today I've noticed that the sealant on one of the handles has been compromised (on both sides) and appears to be splitting. I would like to have my bag repaired, but I am based in Sydney Australia, and am unable to physically visit a Goyard boutique. Firstly, how should I proceed to get a repair? And since the bag is only months old, is it covered by any manufacture warranty?
I've attached a photo of the issue. Please note that the cracking has appeared on both edges of the handle.
Kind regards,
Note that it was booked on the 31st of January, picked up on the 2nd or 3rd, and only started being used about a week later....
Here's a reply that Goyard sent me:
Dear Sir,
We thank you for your message and for your trust in Goyard.
After a careful exam of the picture attached to your message, the cracks that appears at the base of our Saint Louis tote bag handles seems rather normal ; indeed, these handles, carrying the weight of the whole bag, are naturally stretching out due to the normal use of the bag. When this occurs, the beeswax natural coating of these handles, hand-applied, can stretch out as well and present some of the minor crackles viewable on your picture
The handles can of course be changed, though these crackles do not have any impact on your bag durability they are definitively more ; however, we recommend you to consider this change, proposed at the price of 150 , after a longer use of your bag.
Hoping this answers to your concern, we remain with pleasure at your disposal for any question you may have.
Yours sincerely,
---
It's not just the splitting at the base of the handle around the stitch (that I can deal with), there's a whole fracking hole in the handles sealant! I can see inside the bleeping handle! I still love my St. Louis, but I'm severely disappointed by Goyard's after-sale services... I should've asked them about their warranty/repairs services before I paid for it.
I feel like they can't be screwed with addressing my problem wholeheartedly because I can't visit a boutique in person... They better pull their socks up, or they're going to start losing followers after the hype dies down...
It seems to me that they are messing with their #1 supporter and should straighten up ASAP! Is this the first time this has happened to you or this is just the first time that you have received such a horrid and rude response???
lol