Ugh - no one seems to be having that great of an experience with Avelle/BBOS. I have some Gucci bags that are brand new but just didn't sell on Ebay -- just for kicks I submitted one of them to Avelle and now they want me to send a pic of the receipt. I'm sure I have it but I don't know that what I paid for the bag is really any of their biz - I bought it at Gucci and I know it's authentic and honestly from all the pics I sent them they should be able to authenticate the darned thing -- I could and I'm not in the biz!! All of this receipt biz seems to be twofold -- 1 - cover their behinds; and 2 - let them know what you paid for it so they can lowball you.