I have had many emails from ebay friends & acquaintances & have read & answered many problems here that TPF members are having with ebay. While I was sympathetic, I suppose the reality never really hit me until it actually happened to me today. I have posted the email below that I got from ebay.
Now these listings are almost a year old , to be honest I have been too angry to trawl through & find dates. All of these items were S/S 2006 or earlier & long since sold. What the heck is going on with ebay? Have they totally lost it? Note that the email says all fees will be credited hahaha none have been.
I called my account manager she just said ebay are cleaning up the site of old auctions. I said fair enough but they are saying these items were counterfeit & bidders have been emailed to say listings removed what will they think. She replied "Oh they will know that they got authentic items" I told her I had receipts for everyone of these items (lucky I keep all my originals) she said she knew that my items were authentic & didn't need them grrrr!!!!!
I told her this was defamation of charachter & I was going to consult with my solicitor if I didn't receive an immediate apology, she said "Oh you won't get that"
I am just going crazy here & don't know what to do. My solicitor is a friend & I called her tonight, she is champing at the bit to take them on & says we would win but do I need this hassle with my mum so ill at the minute & me totally stressed out? Then if it becomes public stores will know who I am & I won't get anymore bags - catch 22!
I have had no probs with ebay until now (once I had a listing taken down for using a campaign pic that's it)
My account was reviewed & passed as authentic seller within 24 hours I just cannot understand this!
I went crazy at her for all the fakes still on there. I said to her today "Give me an hour I can send you a list of hundreds of fakes" She had the cheek to say to me "oh don't do that I am having a bad day" I told her not half as bad as the one I was having!
I am totally distraught as to what to do with these incompetent morons!! One thing for sure I am not letting them away with this! They have here accused me, an honest person with 100% feedback of a crime, punishable by a gaol sentence, who the hell so they think they are that they can get away with this???????????
Anyway sorry guys for going on & on here is the email!!!
[FONT=Arial, Verdana]Dear xxxxxxxxxxx
**PLEASE READ THIS IMPORTANT EMAIL REGARDING YOUR LISTING(S)**
We would like to let you know that we removed your listing(s):
6867241772 ALEXANDER MCQUEEN SKULL SCARF BLACK SNAKE XL MPRS
6867244286 ALEXANDER MCQUEEN SKULL SCARF GREY/WHITE SNAKE XL MPRS
6867282350 ALEXANDER MCQUEEN SKULL SCARF NAVY/BLUE ANCHOR L MPRS
6867283064 ALEXANDER MCQUEEN SKULL SCARF DARK NAVY ANCHOR MPRS
6867286059 ALEXANDER MCQUEEN SKULL SCARF RED/BEIGE ANCHOR MPRS
6867287104 ALEXANDER MCQUEEN SKULL SCARF PISTACHIO/WHITE SM MPRS
7756687364 CHLOE PADDINGTON MOCCASINS GOLD 39.5 EUR 6.5 UK
7756688872 CHLOE PADDINGTON MOCCASINS BLACK 40 EUR 6.5-7 UK
9306343667 AUTHENTIC BALENCIAGA HANDBAG WHITE CITY BAG 2006 MPRS
9306348328 AUTHENTIC BALENCIAGA HANDBAG LILAC CITY BAG MPRS
9306350439 AUTH YVES ST LAURENT MUSE HANDBAG OFF WHITE YSL BAG
for violating our Replica and Counterfeit Items Policy. Please read our Replica and Counterfeit Items Policy here:
http://pages.ebay.co.uk/help/policies/replica-counterfeit.html
We have credited any associated fees to your account. We have also notified the bidders that the listing(s) was removed, and that they are not obligated to complete the transaction.
If you relist this item, or any other item that violates this policy, your account could be suspended.
If you believe your listing was removed in error, please let us know by replying to this email with supporting information.
Thank you for your cooperation.
Respectfully,
Customer Support (Trust and Safety Department)
[/FONT]
Now these listings are almost a year old , to be honest I have been too angry to trawl through & find dates. All of these items were S/S 2006 or earlier & long since sold. What the heck is going on with ebay? Have they totally lost it? Note that the email says all fees will be credited hahaha none have been.
I called my account manager she just said ebay are cleaning up the site of old auctions. I said fair enough but they are saying these items were counterfeit & bidders have been emailed to say listings removed what will they think. She replied "Oh they will know that they got authentic items" I told her I had receipts for everyone of these items (lucky I keep all my originals) she said she knew that my items were authentic & didn't need them grrrr!!!!!
I told her this was defamation of charachter & I was going to consult with my solicitor if I didn't receive an immediate apology, she said "Oh you won't get that"
I am just going crazy here & don't know what to do. My solicitor is a friend & I called her tonight, she is champing at the bit to take them on & says we would win but do I need this hassle with my mum so ill at the minute & me totally stressed out? Then if it becomes public stores will know who I am & I won't get anymore bags - catch 22!
I have had no probs with ebay until now (once I had a listing taken down for using a campaign pic that's it)
My account was reviewed & passed as authentic seller within 24 hours I just cannot understand this!
I went crazy at her for all the fakes still on there. I said to her today "Give me an hour I can send you a list of hundreds of fakes" She had the cheek to say to me "oh don't do that I am having a bad day" I told her not half as bad as the one I was having!
I am totally distraught as to what to do with these incompetent morons!! One thing for sure I am not letting them away with this! They have here accused me, an honest person with 100% feedback of a crime, punishable by a gaol sentence, who the hell so they think they are that they can get away with this???????????
Anyway sorry guys for going on & on here is the email!!!
**PLEASE READ THIS IMPORTANT EMAIL REGARDING YOUR LISTING(S)**
We would like to let you know that we removed your listing(s):
6867241772 ALEXANDER MCQUEEN SKULL SCARF BLACK SNAKE XL MPRS
6867244286 ALEXANDER MCQUEEN SKULL SCARF GREY/WHITE SNAKE XL MPRS
6867282350 ALEXANDER MCQUEEN SKULL SCARF NAVY/BLUE ANCHOR L MPRS
6867283064 ALEXANDER MCQUEEN SKULL SCARF DARK NAVY ANCHOR MPRS
6867286059 ALEXANDER MCQUEEN SKULL SCARF RED/BEIGE ANCHOR MPRS
6867287104 ALEXANDER MCQUEEN SKULL SCARF PISTACHIO/WHITE SM MPRS
7756687364 CHLOE PADDINGTON MOCCASINS GOLD 39.5 EUR 6.5 UK
7756688872 CHLOE PADDINGTON MOCCASINS BLACK 40 EUR 6.5-7 UK
9306343667 AUTHENTIC BALENCIAGA HANDBAG WHITE CITY BAG 2006 MPRS
9306348328 AUTHENTIC BALENCIAGA HANDBAG LILAC CITY BAG MPRS
9306350439 AUTH YVES ST LAURENT MUSE HANDBAG OFF WHITE YSL BAG
for violating our Replica and Counterfeit Items Policy. Please read our Replica and Counterfeit Items Policy here:
http://pages.ebay.co.uk/help/policies/replica-counterfeit.html
We have credited any associated fees to your account. We have also notified the bidders that the listing(s) was removed, and that they are not obligated to complete the transaction.
If you relist this item, or any other item that violates this policy, your account could be suspended.
If you believe your listing was removed in error, please let us know by replying to this email with supporting information.
Thank you for your cooperation.
Respectfully,
Customer Support (Trust and Safety Department)
[/FONT]