I was waiting impatiently for new Iris Ukiyoé (Hermessence) to appear either in the store or online and once they started to sell it on their website earlier than in local store, I bought a gift set of four minis, two Rose Ikebanas and two Irises. I have a sample of Iris and I'm loving it.
Long story short, I ordered it online and first of all-Hermes does not provide you with the tracking number, it's their policy. I don't see logic in it, but whatever. I live in the apartment building and our management accepts packages for tennants. That day (Friday), they close the main door at 5PM, my package didn't arrive yet. Since I didn't have the tracking number, I had to call H Customer Service to verify where the package is. Whoever I spoke to, says, the driver is on his way. Well, the Fedex arrived supposedly after 6PM, dropped the package in the lobby from where you have to have a key to enter the building and left.
On Monday I called Hermes again, they told me that package was delivered on Friday and after all the calling and talking promised me to call within 24 hours to tell what's the progress with FedEx. Noone called me.
Also, neither Rose Ikebana nor Iris is available any longer in gift set size and my credit card was charged and payment is processed.
What should I do at this point?
Long story short, I ordered it online and first of all-Hermes does not provide you with the tracking number, it's their policy. I don't see logic in it, but whatever. I live in the apartment building and our management accepts packages for tennants. That day (Friday), they close the main door at 5PM, my package didn't arrive yet. Since I didn't have the tracking number, I had to call H Customer Service to verify where the package is. Whoever I spoke to, says, the driver is on his way. Well, the Fedex arrived supposedly after 6PM, dropped the package in the lobby from where you have to have a key to enter the building and left.
On Monday I called Hermes again, they told me that package was delivered on Friday and after all the calling and talking promised me to call within 24 hours to tell what's the progress with FedEx. Noone called me.
Also, neither Rose Ikebana nor Iris is available any longer in gift set size and my credit card was charged and payment is processed.
What should I do at this point?
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