Hi everyone!
On the 6th September I bought a pair of used Louboutins from an Ebay seller. I paid immediately. After that some days passed I asked the seller if she posted my shoes because I still did not receive them. We are both in the EU. She told me that her son was sick and would ask her mum to post the shoes..this was on the 21st September. I kept asking for the tracking number (I paid GBP20, so that included the tracking), but she never provided one. After this I decided to contact ebay about this matter. One day in the resolution centre she said she had all the postage information, so I told her to provide the tracking no, she replied that her mum made a mistake and didn't post my item with tracking. She provided a receipt of a total ammount of GBP5.61 on it written in pen my home address.
I was very annoyed because I made it a point that she had to provide a tracking no. You don't post a pair of shoes costing GBP260 w/out tracking. After some time the shoes never arrived to me so I escalated my claim so that Ebay could make the decision. As the seller didn't provide a tracking no they refunded me immediately. After this she sent me a very rude email, and I told her to contact me through Ebay message only, not on my personal email.
Today I received an email from her telling me this:
I have been told by your local sorting office that the shoes arrived in your possession.
Not only have I contacted eBay regarding this and will be getting proof sent over to me with regards to them being delivered but I have now also instructed a solictor who will be contacting not only you but eBay also.
What do you have to say about this?
I cannot believe you send an item innocently and FRAUDSTERS like yourself try to rob single mothers!
You are despicable!
What shall I do?? I didn't receive the shoes.
Thanks for your help xx
On the 6th September I bought a pair of used Louboutins from an Ebay seller. I paid immediately. After that some days passed I asked the seller if she posted my shoes because I still did not receive them. We are both in the EU. She told me that her son was sick and would ask her mum to post the shoes..this was on the 21st September. I kept asking for the tracking number (I paid GBP20, so that included the tracking), but she never provided one. After this I decided to contact ebay about this matter. One day in the resolution centre she said she had all the postage information, so I told her to provide the tracking no, she replied that her mum made a mistake and didn't post my item with tracking. She provided a receipt of a total ammount of GBP5.61 on it written in pen my home address.
I was very annoyed because I made it a point that she had to provide a tracking no. You don't post a pair of shoes costing GBP260 w/out tracking. After some time the shoes never arrived to me so I escalated my claim so that Ebay could make the decision. As the seller didn't provide a tracking no they refunded me immediately. After this she sent me a very rude email, and I told her to contact me through Ebay message only, not on my personal email.
Today I received an email from her telling me this:
I have been told by your local sorting office that the shoes arrived in your possession.
Not only have I contacted eBay regarding this and will be getting proof sent over to me with regards to them being delivered but I have now also instructed a solictor who will be contacting not only you but eBay also.
What do you have to say about this?
I cannot believe you send an item innocently and FRAUDSTERS like yourself try to rob single mothers!
You are despicable!
What shall I do?? I didn't receive the shoes.
Thanks for your help xx
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