I recently purchased a vintage Chanel bag on ebay. The listing stated that the bag was leather. It arrived and is made of satin with a leather interior. The exterior is not leather as represented. I filed a claim and ebay decided in the seller's favor.
I called to appeal and ebay told me I have no recourse because they cannot "see" the information in the listing that states the bag is leather. This information is contained in the questions and answers about the item that the seller posted with the listing. Apparently, ebay considers this information irrelevant for purposes of a claim. In other words, a seller can make whatever misrepresentations they want in the questions and answers and I apparently have no recourse because ebay claims it cannot "see" this information even though this information appears on the page with the listing right below the item description.
I am baffled and ourtraged. I cannot keep a fabric bag with small children and would not have bid had I known it was fabric.
Has anyone had any experience with this "policy"? How did you succeed in getting around it to have a successful appeal?
Thank you!
Jennifer
I called to appeal and ebay told me I have no recourse because they cannot "see" the information in the listing that states the bag is leather. This information is contained in the questions and answers about the item that the seller posted with the listing. Apparently, ebay considers this information irrelevant for purposes of a claim. In other words, a seller can make whatever misrepresentations they want in the questions and answers and I apparently have no recourse because ebay claims it cannot "see" this information even though this information appears on the page with the listing right below the item description.
I am baffled and ourtraged. I cannot keep a fabric bag with small children and would not have bid had I known it was fabric.
Has anyone had any experience with this "policy"? How did you succeed in getting around it to have a successful appeal?
Thank you!
Jennifer