Losing $2300 on a bag

D

Dimple

O.G.
Jun 1, 2006
913
44
#1
I bought a bag recently and it wasnt as described.

In the paypal dispute I stated i would accept a partial refund if I could keep the bag.

Now the dispute is closed, i have sent back the bag and paypal has closed it stating i get a refund of only $450!

what are my options now that its closed? I will lose $2350 + about $120 in post. PLease please assist.

Its unfair for the seller to receive the bag and profit $2300US :sad:
 
#2
^ Wait, you sent the bag back even though you were only requesting a partial refund?

Questions:

Did you originally pay with CC?
Did you get tracking when you sent the bag back?
 
#4
You need to call paypal ASAP and tell them that you've sent the bag back. They should reverse the partial refund decision and just give you a refund, providing that you have proof of shipment.
 
#6
littlerock said:
^ Wait, you sent the bag back even though you were only requesting a partial refund?

Questions:

Did you originally pay with CC?
Did you get tracking when you sent the bag back?
Click to expand...

I sent the bag back based on PP's request as they advised to do so

I paid through CC via PP

There was no tracking but confirmation it was sent.
 
#8
littlerock said:
You need to call paypal ASAP and tell them that you've sent the bag back. They should reverse the partial refund decision and just give you a refund, providing that you have proof of shipment.
Click to expand...


pigalle74 said:
Did you agree to a partial refund of $450? and sent the bag back?? I'd call them and explain that you have returned the bag.
Click to expand...

Can they still reverse it even though its closed?

I only agreed to a partial refund IF i could keep the bag. It wouldnt be reasonable to send it back and lose over $2k. I hope PP can see the logic. Its 3.30am here so they dont open for another 2.5 hours.
 
#10
^ Yes, I've had a case reversed. You just need to be persistent. Once someone hears the situation though, they have to understand this is not right. I am confused about why they told you to send the bag back yet only gave you a partial. Have you called them yet?? I'd get on that right now.
 
#11
I was eligible according to the emails they sent.

I dont understand that either. Fingers crossed they understand and give me a full refund. Just over 2 hours before they open and I can call up. Its a relief to hear they do in some cases reverse transactions.
 
#12
If PP tells you they're not going to give you a full refund, then contact your CC company and provide them the tracking info for your return so you can do a chargeback.
 
#13
Call PP right away and even if you have to stay on the phone a long time, get this straightened out. They may not realize what happened here. And it IS confusing. Hope you got signature confirmation delivery for the bag sent back? I still don't understand what happened exactly.:nuts:
 
#15
It might be your seller's account has that much fund right this second. When I had a INR case, I only received the money that my seller had on his account at that moment. I ended up disputing with my CC and recovered it all. Don't panic. Not only you have recourse of Paypal but also your CC!
 
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