^yeah, that's the problem, sarasmith - these are not cheap shoes, so it's not something that I have come to expect with CLs.
Awww... these are the passmules you got on sale right ?
It's a bit tricky, indeed, may be you should return them for this very excuse and get another pair of the same design.. =)
Did you buy these on ebay? The heel may have been shortened.
Actually a pair of my CLs have heels that look like they are bent. They're the Tamiflu, also a D'orsay style. I too got them from eBay. Mine weren't altered at all, and both heels looked equally bent, so I wasn't sure what to make of it.