I just logged into my computer and I'm so mad. I just received my very first SNAD after being a ebay seller for 8 years. What makes me so mad is that this buyer did not only contact me first to ask if I would take the dress back, but went straight to paypal and escalated the dispute to a claim without even giving a chance to respond. And the worst part is that she is claiming my dress is not authentic, because I would not lie on the customs form!!! After she snuck in and bid at the last second of the auction, she paid right away and asked me to lie on the customs form. She stated in the email that she would have to pay a lot for the customs fees to Japan. She also demanded that I ship ASAP!!!. The dress is brand new and is 100% authentic. All of the dresses and shoes that I sell are 100% authentic and everyone can see in my feedback for the past 8 years. I'm so mad. I was going to just not agree to the paypal dispute and have it escalated to paypal, but I decided I need to calm down and call paypal when they open this morning. Luckily, I'm a top customer and have never had a dispute against me, but I know this liar (buyer) will still win thanks to ebays buyer protection!!!. I will have paypal read her paypal invoice that shows where she asked me to lie on the customs form and they know I have only sold authentic items for 8 years. I will see if they can make her have proof that the dress is not authentic, which she can't because it is 100% authentic. What else that makes me mad is that she is demanding that I pay $30.00 for the return shipping fees. I also know that this awful buyer will be leaving terrible feedback and will most likely lie and say the dress is fake to ruin my seller history. I'm so tired of these buyers that only buy on ebay and itimidate sellers by asking them to lieon the customs form. I'm still dealing with the other International buyer that received my CL shoes in two different sizes and was mad that I would not mark the customs form for $30.00 instead of $200.00. Can anyone please give me some advice? I would really appreciate. I also have 3 nonpaying bidders at this time.
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