Madame Paulette, a supposed luxury gown cleaners that Vera Wang "personally" recommends, are known to be notoriously expensive. They are supposed to be the "best" cleaners that frequently services gowns that come from the Met Ball and other major social events in NYC. since my Monique Lhuillier wedding gown cost $7200, i wanted to make sure that the gown would be treated the best way possible.
i called the director of bridal directly and told her that i would bring the gown in, and also told her that i recently got a $100 voucher on Gilt.com. we had agreed that I would drop off my gown, and she would call me the next day with a quote. i dropped off the gown, and waited for 4 days with no calls. i finally called her on Saturday and she screamed at me telling me that she had a ton of meetings and was too busy to check the gown out. she said she would call me BEFORE monday and hung up. it is now Wednesday (so 4 more days, 8 days in total) and no calls/contact from her. Madame Paulette is holding my very expensive gown and would not relay my calls to the director, saying that she was either "away" or "busy".
i plan to go back to the cleaners and demand my gown back immediately.
Meanwhile, can any of you NYC brides offer a few recommendations on a good wedding gown cleaner?
thankyou so much in advance !!
i called the director of bridal directly and told her that i would bring the gown in, and also told her that i recently got a $100 voucher on Gilt.com. we had agreed that I would drop off my gown, and she would call me the next day with a quote. i dropped off the gown, and waited for 4 days with no calls. i finally called her on Saturday and she screamed at me telling me that she had a ton of meetings and was too busy to check the gown out. she said she would call me BEFORE monday and hung up. it is now Wednesday (so 4 more days, 8 days in total) and no calls/contact from her. Madame Paulette is holding my very expensive gown and would not relay my calls to the director, saying that she was either "away" or "busy".
i plan to go back to the cleaners and demand my gown back immediately.
Meanwhile, can any of you NYC brides offer a few recommendations on a good wedding gown cleaner?
thankyou so much in advance !!