I purchased a MJ Single from namebrandoutlet4320 on Ebay. The bag was described as brand new with tags, no defects noted. The pictures also showed a pristine bag. I have checked out other Ebay auctions from this seller, and usually they do a good job describing any defects on the product.
I received the bag and was very upset to see that there is a scratch/stain that is a straight, horizontal line 3 cm in length that is situated RIGHT in the center of the bag. At first I thought it was a stain (refer to the pictures attached, it looks like a chalk stain), but I brought it to a leather repair shop and they told me it was a scratch.
This scratch was not mentioned in the listing. I contacted the seller and they agreed to issue a $20 refund. I paid a total of $425 ($430 including shipping).
If I accepted a refund, the net cost would be $425-20 = $405. To me, this discount is not sufficient considering that a brand new bag can be purchased directly from Bloomies or Saks during the F&F sales at 20-30% off. For example, if I were to use the Bloomies F&F of 20% plus the 10% offered to new CC holders, the price of brand new single would be $625 less $187.5 = $437.50. Since the difference b/tw this price and what I paid on Ebay is so little, I might as well get a brand new one in store as opposed to Ebay.
What do you ladies think I should do?
1) Should I return the bag for a complete refund?
2) Should I accept the partial refund of $20?
3) Should I propose a new refund amount? If so, what do you think would be fair?
Thank you ladies.
I received the bag and was very upset to see that there is a scratch/stain that is a straight, horizontal line 3 cm in length that is situated RIGHT in the center of the bag. At first I thought it was a stain (refer to the pictures attached, it looks like a chalk stain), but I brought it to a leather repair shop and they told me it was a scratch.
This scratch was not mentioned in the listing. I contacted the seller and they agreed to issue a $20 refund. I paid a total of $425 ($430 including shipping).
If I accepted a refund, the net cost would be $425-20 = $405. To me, this discount is not sufficient considering that a brand new bag can be purchased directly from Bloomies or Saks during the F&F sales at 20-30% off. For example, if I were to use the Bloomies F&F of 20% plus the 10% offered to new CC holders, the price of brand new single would be $625 less $187.5 = $437.50. Since the difference b/tw this price and what I paid on Ebay is so little, I might as well get a brand new one in store as opposed to Ebay.
What do you ladies think I should do?
1) Should I return the bag for a complete refund?
2) Should I accept the partial refund of $20?
3) Should I propose a new refund amount? If so, what do you think would be fair?
Thank you ladies.
